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Grade: 09

No questions specified.

Grade: All Grades

Note: Your resume must thoroughly support your responses to the job-specific questions, or you may not receive credit.
1 Where did you learn about this Department of the Treasury job opportunity? Answer to this question is required
  • FedExperience website
  • USAJOBS website
  • CareerConnector Notification
  • Community Organization
  • Employment Office (Federal/State or Local)
  • Friend/Relative
  • Job Fair, Conference, or Convention
  • Magazine
  • Newspaper
  • Radio/TV
  • School, College, Counselor
  • Vacancy Announcement Posting
  • Professional Organization
  • Diversity Organization
  • Other
2 Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government? Answer to this question is required
  • Yes
    2.1 Please list the title, agency, and dates of this appointment. Please note you will be required to meet OPM Approval of your appointment if selected. Maximum length of 250 characters.
  • No
Specialized experience for the GS-09: You must have one year of Specialized Experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal Service. Specialized experience for this position includes ALL of the following:
-Providing workstation user network account support to include setup and configuration; AND
-Troubleshooting and maintaining operational support systems, (i.e. personal computer hardware, peripherals, training and advisory assistance, diagnosis and resolution of operating problems); AND
-Participating as part of a team to work on various IT related projects.
AND
In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below.
-Attention to Detail, such as performing triage on basic end user IT incidents, network issues and service requests.
-Customer Service, such as providing first-level contact and problem resolution.
-Oral Communication, such as facilitating meetings with stakeholders.
-Problem Solving, such as troubleshooting access issues.
OR
You may substitute education for specialized experience as follows: 2 full academic years of progressively higher graduate level education or Master's degree in computer science, engineering, information science, information systems, management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the field identified above and required the development or adaptation of applications, systems, or networks.
3

For the GS-09, select the answer that best describes your experience and/or education.

Answer to this question is required
  • I have at least one (1) full year of specialized experience as described in the previous question AND possess all four competencies listed above in my IT-related experience.
  • I have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree that demonstrates the knowledge, skills and abilities necessary to do the work. Graduate education must be in one or a combination of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
  • I do not meet the specialized experience as described in the previous question and do not meet the qualifying education as listed in the selections above.
4

Do you have experience communicating (both orally and written) with non-technical people on technical issues in a manner in which they can understand?

Answer to this question is required
  • Yes
    4.1

    Please give the dates/resume reference when you gained this experience.

    Maximum length of 250 characters.
  • No
5

From the following list of interpersonal communications skills, please identify those that you have routinely and successfully applied at work.

Answer to this question is required
  • Interact effectively in situations where frequent changes, delays, or unexpected events, arise that cause major shifts in priorities, timetables, or work assignments.
  • Provide direction, guidance or instruction to support staff or new professional staff.
  • Persuade others to adopt new methods, procedures or techniques in order to improve operations.
  • Plan, host and conduct meetings.
  • Diffuse confrontational contacts with people who are difficult, hostile or distressed.
  • None of the above.
6

Which of the following best reflects your experience performing analyses to draw conclusions, devise IT solutions and strategies and provide advice on programs?

Answer to this question is required
  • I have led others in performing analyses to draw conclusions, devising IT solutions and strategies, and providing advice on programs.
  • I have participated on a team that performed analyses to draw conclusions, devised IT solutions and strategies, and provided advice on programs.
  • I have performed analyses to draw conclusions, devise IT solutions and strategies, and provide advice on programs.
  • I have little or no experience in this area.
7

Please select the response(s) that best describes your experience in an IT environment.

Answer to this question is required
  • I analyze and evaluate work concerned with integrated systems of computer programs and/or computer equipment.
  • I apply technologies and management principles to adapt computer methods to a variety of subject matter situations.
  • I support subject-matter users by developing or designing applications for computers and/or in selecting, or assisting in selecting computer equipment.
  • I perform equipment installation or relocation, testing and acceptance processes.
  • I respond to and resolve problems with software, hardware and systems management.
  • I integrate several hardware, software, and/or computer related services to provide an integrated information system.
  • I establish policies and procedures for evaluating and selecting various technologies.
  • I identify areas of potential security vulnerabilities and generate alternatives to safeguard or to minimize those vulnerabilities.
  • I do not have or do not meet any of the choices above.
8

Select the response which most accurately reflects your experience reading and interpreting hardware/software manuals, standard operating procedures, user guides, online documentation, and technical support to solve customer support problems.

Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have performed this task on the job under close supervision by a supervisor manager or senior employee to ensure compliance with correct procedures.
  • I have performed this task as a regular part of a job and usually without review by a supervisor, manager or senior employee.
  • This task has been a central or major part of my work. I have performed it myself routinely, and I have trained others in performance of this task and/or others have consulted me as an expert for assistance in performing this task.
9

Choose one response below that represents your strongest skill or experience.

Answer to this question is required
  • IT Security
  • Systems Development
  • Network Support
  • Desktop Support
  • Application support (including MS Office suite and various other programs)
  • Internet Support
  • Web Development
  • Other
  • None of the above
10

Choose all the technologies listed below with which you have had formal education or experience.

Answer to this question is required
  • Windows 10
  • VPN client issues
  • Adobe PDF
  • MS Active Directory
  • MS Office products
  • Skype for Business or other online web Meeting Software
  • Troubleshooting end user equipment
  • Proficiency in creating and manipulating spreadsheets (Excel)
  • Helpdesk ticketing applications (i.e. HEAT, Remedy, Service Manager)
  • Smart Cards, PIV
  • None of the above
11

Choose all the Helpdesk administrative/technical duties listed below with which you have had formal education or experience.

Answer to this question is required
  • Technology research and review write-ups
  • IT project management
  • Policy and standards development
  • Disaster recovery/Continuity of Operations activities
  • Training
  • IT Asset Management
  • Wireless and Bluetooth Security
  • ITIL (Information Technology Infrastructure Library)
  • Laptop rollouts
  • None of the above
12

Do you have professional or educational experience in a structured Helpdesk environment?

Answer to this question is required
  • Yes
    12.1

    Please give the dates/resume reference when you gained this experience.

    Maximum length of 250 characters.
  • No
13

From the following list of activities, please identify those you have performed.

Answer to this question is required
  • Provide telephone support to resolve technical problems with users of hardware or software.
  • Provide informal instructions and directions to users concerning complex software use by means of documentation and video.
  • Deliver user training on applications, software, hardware or networks.
  • Deliver formal classroom instruction covering technical subject matter.
  • Provide IT training to upper level management.
  • None of the above.
14

Choose the answer that best describes your experience resolving customer problems?

Answer to this question is required
  • Worked with user, reviewed technical design/approach (to include system error messages and technical documentation), determined root cause of problem, presented resolution to customer.
  • Worked with user, documented problem, determined root cause of problem, reviewed technical artifacts, developed solutions, presented solution to customers, and documented outcome.
  • Worked with user, reviewed technical design/approach (to include system error messages and technical documentation), presented resolution to customer.
  • Worked with user, talked to technical personnel, and presented resolution to user.
  • Worked with user and presented resolution.
  • None of the above.