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Vacancy Details

Grade: 05

To be qualified for this position at this grade level, you must meet the requirements below.
1 GS-05: Select the answer that most accurately describes your experience and/or education. Your selection must be substantiated by your on-line resume: Answer to this question is required
  • I have at least one year (52 weeks) of full-time specialized experience equivalent to the GS-04 level in the Federal service. Specialized experience is experience that is in or related to this position and provided you with the particular knowledge, skills and abilities to perform successfully the duties of this position. Examples of qualifying experience may be found in the vacancy announcement.
  • I have successfully completed four years or more of education above the high school level in an accredited business, secretarial or technical school, college or university or I have a Bachelor's or higher degree.
  • I have a combination of education and experience equivalent to one year of full-time specialized experience. Only education in excess of the first 60 semester hours/90 quarter hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours/45 quarter hours) beyond the second year is equivalent to 6 months of specialized experience.
  • I have two or more of the above choices.
  • I do not have the experience or education listed above.
2 Which of the following describe your experience with handling incoming and outgoing correspondence? (Select all that apply.) Answer to this question is required
  • I have experience receiving and distributing incoming correspondence to appropriate staff members.
  • I have experience attaching previous correspondence and other background information to incoming correspondence.
  • I have experience composing replies for non-technical information requests.
  • I have experience reviewing outgoing legal correspondence for format, attachments and conformity with office procedures.
  • I have experience reviewing outgoing correspondence for grammatical accuracy and tone.
  • I have experience typing correspondence from rough draft.
  • I have experience preparing routine inter-office memos, transmittal letters, and form letters.
  • I have had formal education and/or training which demonstrates some possession of the above.
  • None of the above.
3 Which of the following best describes your experience? (Select all that apply.) Answer to this question is required
  • I have experience rearranging a moderate amount of work priorities to accommodate occasional and temporary changes in the office or in project resources or goals.
  • I have experience helping another office when they were short-staffed or when working on a special project.
  • I have experience completing assignments on short notice.
  • I have experience assuming the duties of another staff member during a heavy workload.
  • None of the above.

Grade: 06

To be qualified for this position at this grade level, you must meet the requirements below.
1 GS-06: Select the answer that most accurately describes your experience. Your selection must be substantiated by your on-line resume: Answer to this question is required
  • I have at least one year (52 weeks) of full-time specialized experience equivalent to the GS-05 level in the Federal service. Specialized experience is experience that is in or related to this position and provided you with the particular knowledge, skills and abilities to perform successfully the duties of this position. Examples of qualifying experience may be found in the vacancy announcement.
  • I have less than one year of full-time specialized experience as defined in the announcement.
  • I have at least one year of full-time experience that is unrelated to the experience as defined in the announcement.
  • I have less than one year of full-time experience that is unrelated to the experience as defined in the announcement.
2 Which of the following describe your experience with handling incoming and outgoing correspondence? (Select all that apply.) Answer to this question is required
  • I have experience receiving and distributing incoming correspondence to appropriate staff members.
  • I have experience attaching previous correspondence and other background information to incoming correspondence.
  • I have experience composing replies for non-technical information requests.
  • I have experience reviewing outgoing legal correspondence for format, attachments and conformity with office procedures.
  • I have experience reviewing outgoing correspondence for grammatical accuracy and tone.
  • I have experience typing correspondence from rough draft.
  • I have experience preparing routine inter-office memos, transmittal letters, and form letters.
  • I have had formal education and/or training which demonstrates some possession of the above.
  • None of the above.
3 Which of the following best describes your experience? (Select all that apply.) Answer to this question is required
  • I have experience rearranging a moderate amount of work priorities to accommodate occasional and temporary changes in the office or in project resources or goals.
  • I have experience helping another office when they were short-staffed or when working on a special project.
  • I have experience completing assignments on short notice.
  • I have experience assuming the duties of another staff member during a heavy workload.
  • None of the above.

Grade: All Grades

Carefully read each question and all possible answers before selecting a response. Some questions will be used to screen out ineligible applicants. Applicant errors in responses will not be corrected. You are responsible for the accuracy of your application. If you are rated ineligible based on your responses to the questions, you will be notified by email shortly after the announcement closes.
Your responses to the following questions supplement the information provided in your resume. Please be sure that your resume includes detailed information to support your qualifications for this position. Failure to provide sufficient evidence in your resume may result in a "NOT QUALIFIED" determination for this position.
Please be sure that your resume contains the names, titles, and phone numbers of your current supervisor and two additional professional references that we may contact. Please also be sure that your preference regarding contacting your supervisor is specified in your resume.
1 Have you held a political position within the Federal Government within five (5) years of the closing date of this announcement? Answer to this question is required
  • Yes, I have held a political position within the past five years.
  • Yes, I am currently on a position based on a political appointment.
  • No, I have not held a political position within the past five years.
You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status". For a more detailed update of your application status, you may click on "more information."
2 I understand in submitting my application for this position, I am certifying that all of the information included in this questionnaire is true, correct, and is provided in good faith and that making an intentional false statement, or committing deception or fraud in this application and its supporting materials, may result in my application not being considered for this position or may result in my removal from this position if selected. Answer to this question is required
  • True
  • False
Thank you for your interest in applying for this position.
3 Applicants must be a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). Indicate your level of proficiency by selecting either 1 or 2 below: Answer to this question is required
  • Yes, I can accurately type at least 40 words per minute (based on a 5-minute sample with three or fewer errors).
  • No, I cannot accurately type at least 40 words per minute (based on a 5-minute sample with three or fewer errors).
4 Which of the following best describes your highest level of customer service experience? Answer to this question is required
  • I do not have customer service experience.
  • I have experience assisting customers with routine problems.
  • I have experience responding to customer complaints.
  • I have been proactively involved in customer issues and concerns and have followed up until issues were resolved.
  • I have extensive experience with answering a high volume of customer requests in difficult situations.
5 Which of the following best describes your ability to effectively and professionally interact with internal and external customers? Answer to this question is required
  • I have experience interacting with employees, managers, and high level officials from within my organization as well as from outside organizations.
  • I have experience interacting with employees and managers within my organization.
  • I have experience interacting with employees and managers within my work group.
  • None of the above.
6 Which of the following do you have experience in? (Select all that apply.) Answer to this question is required
  • I have experience independently answering routine inquiries from visitors and from telephone callers.
  • I have experience greeting visitors and referring them to the appropriate office personnel.
  • I have experience answering telephone calls, and routing calls to the appropriate office personnel.
  • I have experience explaining procedures and processes to customers and co-workers.
  • None of the above.
7 Which of the following do you have experience in? (Select all that apply.) Answer to this question is required
  • I have experience screening incoming correspondence.
  • I have experience drafting memos.
  • I have experience proofreading outgoing memos for grammar.
  • I have experience proofreading outgoing memos for proper format.
  • I have experience inputting detailed information in reports.
  • None of the above.
8 Which of the following best describes your highest level of experience? Answer to this question is required
  • I have experience sorting, routing, and prioritizing correspondence or other documents.
  • I have experience sorting and prioritizing correspondence or other documents.
  • I have experience sorting correspondence or other documents.
  • I do not have the experience as described above.
9 Which of the following best describes your highest level of experience regarding office filing systems (not personal files)? Answer to this question is required
  • I have experience establishing and maintaining a filing system for the office, and updating and revising files as necessary.
  • I have experience organizing and maintaining a filing system using established office filing procedures.
  • I have experience retrieving information from files when necessary.
  • I have experience retrieving information from office files when asked to do so.
  • I have no experience dealing with office files.
10 Which of the following best describes your highest level of experience shelving and archiving records; creating files and labels; and general records maintenance? Answer to this question is required
  • I have experience shelving and archiving records; creating files and labels; and maintaining general records.
  • I have experience creating files and labels and maintaining general records.
  • I have experience maintaining general records.
  • None of the above.
11 Which of the following do you have experience in? (Select all that apply.) Answer to this question is required
  • I have experience scheduling appointments, meetings, and conferences office-wide.
  • I have experience locating and assembling information for supervisor and other staff members.
  • I have experience arranging travel and preparing travel documents.
  • I have experience coordinating office activities.
  • I have experience maintaining the calendar of a supervisor.
  • I have experience ordering office supplies.
  • I have experience inputting and maintaining time keeping records.
  • I have experience gathering data from files and preparing background information for supervisors.
  • None of the above.
12 Which software applications do you have experience with? (Select all that apply.) Answer to this question is required
  • Excel
  • Concur
  • Word
  • PowerPoint
  • Adobe Acrobat
  • Outlook
  • None of the above
13 From the list below, select those tasks you have performed independently to produce products using computer systems and software. (Select all that apply.) Answer to this question is required
  • I have experience preparing correspondence using automation software.
  • I have experience preparing formal briefings or presentation slides using presentation software.
  • I have experience preparing final reports containing tables, charts and graphics.
  • I have experience creating templates or using automation software.
  • I have experience creating spreadsheets.
  • I have experience creating documents in PDF format.
  • None of the above.