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Vacancy Details

Grade: 13

No questions specified.

Grade: All Grades

Carefully read each question before responding. Some questions will be used to screen out ineligible applicants. Applicant errors in responses will not be corrected. You are responsible for the accuracy of your application. When you receive your application confirmation notice, we suggest that you request that a copy of the questions and your responses be sent to you by return email. Then, if you identify any inaccuracies, you may change your responses before the closing date of this announcement. If you are rated ineligible based on your responses to the questions, you will be notified by email shortly after the announcement closes.
Note: Your resume must thoroughly support your responses to the job-specific questions, or you may not receive credit.
1 I certify that, to the best of my knowledge and belief, all of the information on and attached to this application is true, correct, complete, and made in good faith. I understand that false or fraudulent information on or attached to this application may be grounds for not hiring me or for firing me after I begin work and may be punishable by fine or imprisonment. I understand that any information I give may be investigated. Answer to this question is required
  • Yes
  • No
2 Do you have a performance appraisal rating on your job performance? If yes, you must submit the performance appraisal per the instructions on how to apply for this position. If no, please explain why. Answer to this question is required
  • Yes
  • No
    2.1 If no, please explain why. Maximum length of 250 characters.
3 Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government? Answer to this question is required
  • Yes
    3.1 Please list the title, agency, and dates of this appointment. Please note you will be required to meet OPM Approval of your appointment if selected. Maximum length of 250 characters.
  • No
For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes:

-Planning, developing, managing, advising, and evaluating employee relations programs; AND
-Interpreting program policy and procedures; AND
-Serving as the principal advisor to higher level management officials on a full range of law, policies, regulations and practices.
4 Choose the one answer that best describes your experience as related to the specialized experience requirements for this position. Answer to this question is required
  • I have at least one year of specialized experience that has equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of the position as described in the vacancy announcement. This experience is related to the work of the position and equivalent to at least the GS-12 level in the Federal service.
  • I do not have one full year of specialized experience equivalent to the definition as described above.
5 Select all the statement(s) that describe the technical knowledge you have provided to managers and supervisors on employee relation matters. Answer to this question is required
  • I have advised management on appropriate procedures and practices involved in developing employee performance plans, conducting appraisal interviews, and submitting and justifying employee award nominations.
  • I have identified due process rights under applicable laws, policy, and negotiated language to provide appropriate notice to both the manager and the employee about the employee`s right and possible forums for review.
  • I have developed and presented employee relations information for briefings, meetings, conferences, or training seminars (i.e., conduct, discipline, performance management, ethics, leave and grievance procedures) to senior leadership, executives, and key stakeholders.
  • I have composed detailed written documents for management to use in effecting disciplinary actions and adverse actions.
  • I have prepared Agency case files to be submitted to MSPB.
  • I have developed local human resources policy for employee relations.
  • None of the above.
6 Which of the following best describes your highest level of experience on issues related to evaluating the conduct and performance of other employees? Answer to this question is required
  • I have performed this task on the job under close supervision of a supervisor, manager, or senior employee.
  • I have performed this task as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  • This task has been a major part of my work. I have performed this task, trained others and/or others have consulted me for assistance.
  • None of the above.
7 Which of the following describes your level of experience developing policies and standard operating procedures to guide employee conduct: Answer to this question is required
  • I have performed this task on the job under close supervision of a supervisor, manager, or senior employee.
  • I have performed this task as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  • This task has been a major part of my work. I have performed this task, trained others and/or others have consulted me for assistance.
  • None of the above.
8 Please select the employee relations tasks which you have performed on a regular and recurring basis. Answer to this question is required
  • I have experience assisting and advising management in drafting and preparing leave restriction memos.
  • I have experience assisting and advising management in drafting and preparing proposals / notices of suspension.
  • I have experience assisting and advising management in drafting and preparing proposals / notices of removal.
  • I have experience assisting and advising management in drafting and preparing letters of reprimand.
  • I have experience assisting and advising management in drafting and preparing letters regarding suitability determinations.
  • I have experience in assisting and advising management on cases dealing with disciplinary and conduct issues.
  • None of the above.
9 Choose the following Human Resource specialties you have provided authoritative technical assistance to managers and employees. Answer to this question is required
  • Performance Management
  • Employee Relations
  • Awards and Employee Recognition
  • Other HR specialty area
  • None of the Above
10 Choose all of the statements that describe your experience providing advice to higher levels of management and resolving key management issues: Answer to this question is required
  • I have experience determining customer expectations and requirements and use that knowledge to improve work methods, procedures, products, and services.
  • I have experience independently providing advisory services to staff and management regarding resolution of issues, such as issues involving personnel actions, organizational strategies and other items of a sensitive and confidential nature.
  • I have experience making oral presentations regarding high-visibility issues.
  • I have experience working with management officials to resolve unique or complex, and precedent-setting HR issues.
  • I have experience exploring unique or untried solutions and sharing options.
  • I have experience that involves routinely educating, advising, or participating in meetings with groups or individuals when contacted to address issues or problems.
  • I have experience initiating ongoing contacts with managers to foster strong working relationships.
  • I have experience soliciting feedback from managers on programs and services.
  • I have experience developing rapport and establishing credibility to resolve issues that are mutually satisfactory to all parties.
  • None of the above.
11 Please select the choice that BEST describes your experience gathering facts related to a problem or issue, analyzing them, and making supportable recommendations for resolution of the problem or issue: Answer to this question is required
  • I have no experience performing this task.
  • I have performed this task / competence on the job, independently and usually without review by supervisor, manager, or senior employee.
  • I have performed this task / competency on the job with close supervision from a supervisor or senior employee.
12 From the following options related to skill in researching executive orders, policies and procedures, regulations and policies or pertinent decisions, choose the statements from the list below that reflect your experience and/or training. Answer to this question is required
  • Experience in identifying emerging trends and technologies that can be used to facilitate advice to staff at all levels and to develop policies and programs to meet management and mission objectives.
  • Experience in exercising judgment, making and justifying recommendations and conclusions, and providing alternatives that are consistent with management needs and goals, organizational principles, and applicable laws, rules, regulations and practices.
  • Experience in evaluating processes and outcomes in order to develop and effect systems improvements and build customer confidence in a human resource program.
  • None of the above.
13 Please describe your highest level of experience in providing management advice and guidance. Answer to this question is required
  • I have no experience performing this task.
  • I have performed this task on the job under close supervision of a supervisor, manager, or senior employee.
  • I have performed this task as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  • This task has been a major part of my work. I have performed this task, trained others and/or others have consulted me for assistance.
14 Which of the following describes your level of experience in providing advisory services to management? Answer to this question is required
  • I have no experience forming this task.
  • I have performed this task on the job under close supervision of a supervisor, manager, or senior employee.
  • I have performed this task as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  • This task has been a major part of my work. I have performed this task, trained others and/or others have consulted me for assistance.
15 Which of the following describes your level of experience providing advisory services to employees? Answer to this question is required
  • I have no experience forming this task.
  • I have performed this task on the job under close supervision of a supervisor, manager, or senior employee.
  • I have performed this task as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  • This task has been a major part of my work. I have performed this task, trained others and/or others have consulted me for assistance.
16 From the following list of interpersonal communication skills, please identify those that you have routinely and successfully applied? Answer to this question is required
  • Facilitate the amicable resolution of competing or conflicting interests among parties whose cooperation is needed to meet an objective.
  • Interact effectively in situations where frequent changes, delays, or unexpected events arise that cause major shifts in priorities, timetables, or work assignments.
  • Provide direction, guidance, or instruction to staff.
  • Persuade and/or inspire others to adopt new methods, procedures, or techniques to improve operations.
  • Diffuse confrontational situations with people who are difficult, hostile, or distressed.
  • Develop trusting, productive working relationships with subordinates, colleagues, and supervisors to achieve goals and objectives.
  • Work cooperatively with others as a team to achieve a project or program goal.
  • Identify common interests.
  • None of the above.
17 This position is responsible for producing a variety of written products. Please indicate which of the following types of written products you have produced as a regular part of a job. Answer to this question is required
  • Issue papers or summary reports on controversial issues, which includes analysis and recommendations.
  • Policies and procedures or similar type directives.
  • Reports of findings on assessments, reviews or similar studies.
  • Formal Disciplinary/Adverse Actions.
  • None of the above.
18 Choose the answer that BEST describes your ability to provide effective customer service. Customer service means: working with customers to assess and understand their issues, needs, and priorities; providing information or assistance; offering and implementing solutions to problems; facilitating discussions; and striving to satisfy expectations. Answer to this question is required
  • I respond proactively to customer issues and needs, anticipate and plan for future needs, and take personal responsibility for resolving service problems in a timely manner.
  • I participate on teams to provide solutions to customer problems or to establish systems / processes to assist in meeting customer service requirements.
  • I assess current customer service practices, develop approaches to address systemic issues, and ensure that changes are implemented as envisioned.
  • I consider the impact on the customer when taking action or carrying out tasks by asking questions to identify the customer's needs and expectations.
  • None of the above.
19 Please indicate where this experience can be found in your resume (including employer and dates of employment). DO NOT copy and paste from your resume. Maximum length of 250 characters. Answer to this question is required
20 Which of the following best describes how you organize and prioritize your work? Answer to this question is required
  • I generally work on projects or assignments that are of higher priority. I complete these assignments in a timely manner.
  • I work on multiple tasks or assignments simultaneously and complete these assignments in a timely manner.
  • I establish timelines for the completion of an assignment or project and usually complete the task earlier than the deadlines.
  • None of the above.
21 This position is responsible for communicating a variety of internal and external customers, Senior Managers, Mid-level Managers, and staff. Please indicate which of the following types of interpersonal communication tasks that you have performed as a regular part of the job: Answer to this question is required
  • Mediate problem resolution.
  • Defend recommendations to controversial issues to Senior Management.
  • Facilitate resolution of issues between organizational units.
  • Initiate employee disciplinary actions.
  • Independently plan, host, and conduct meetings.
  • Serve on panels, committees, or task forces.
  • Regularly consulted by others on technical issues.
  • Provide training or instruction to supervisors on roles and responsibilities.
  • None of the above.
22 Please select the type(s) of employee relations and performance management issue(s) you have experience with: Answer to this question is required
  • Conduct and discipline
  • Adverse actions
  • Appeals
  • Grievances
  • Performance Management
  • Developing performance standards
  • Absence and leave
  • None of the above