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Vacancy Questions Preview

Vacancy Questions Preview

Grade: All Grades
Specialized Experience: To qualify for the CN-5C you must have at least one year equivalent to CN-5B (CN-5B is equivalent to the GS-12.) Examples of such experience include experience and understanding of employee benefit and retirement systems, programs and operations; experience providing guidance to employees or managers on complex benefits issues or programs that were clearly unprecedented; experience developing and conducting/contracting for training and orientation programs for management and employees on benefits and retirement programs; experience conducting market-based analyses of benefits options and making recommendations for changes in benefits programs; experience explaining the features of various employee benefits programs; and experience researching regulations and other pertinent directives to make recommendations to improve benefits programs and operations.

* 1.Do you meet the specialized experience as stated in the vacancy announcement?
  1. Yes
  2. No


* 2.How did you find out about this job?
  1. Recruitment/Outreach Event
  2. Advertisement
  3. CFPB Jobs Website
  4. USAJOBS site
  5. Friend
  6. Other


3.If you learned of this job through a recruiting event, paid advertisement, or “other,” would you please provide the specific event or other source of the information? Your response will help us measure the effectiveness of our recruiting and outreach programs! We also welcome any other comments you may have about our recruiting processes.
Maximum length of 250 characters.


* 4.Choose the statement that best describes your highest level of experience conducting counseling sessions with employees and beneficiaries regarding Federal retirement and benefits programs including Civil Service Retirement System (CSRS), Federal Employees Retirement System (FERS), CSRS Offset, Social Security, Thrift Savings Plan (TSP), Federal Employees Health Benefits (FEHB) Program and Federal Employees Group Life Insurance (FEGLI).
  1. I have extensive knowledge and experience independently conducting such counseling sessions with employees and beneficiaries pertaining to the above listed programs with little or no guidance from others. I am considered an expert in performing these tasks.
  2. I have independently performed such counseling sessions in all the above areas as a regular part of my job, and usually without review by supervisor, manager or senior employee.
  3. I have performed such counseling sessions in some but not all benefit areas.
  4. None of the above.


* 5.From the list below, select the response(s) that reflect subject-matter areas in which you have been involved and for which you have provided counseling to employees and/or beneficiaries on regulations, procedures and eligibility determinations. Do not list areas in which you lack recent experience (within the past 3-4 years) or have only general knowledge. Select all that apply.
  1. Health insurance
  2. Dental and vision care programs
  3. Flexible spending accounts
  4. Childcare and eldercare program
  5. Death Benefits Program
  6. Civil Service Retirement System/Federal Employees Retirement System
  7. Federal Reserve Retirement System
  8. Private Sector Retirement Systems
  9. Social Security
  10. Long term care insurance
  11. Thrift or 401K defined contribution program
  12. None of the above.


* 6.I have experience researching and analyzing a wide variety of benefits options for possible adoption by an organization and then making recommendations to management on which programs/options should be implemented or revised.
  1. Yes

        BRANCHED: * 1.If you answered yes to the above question, please provide in the space below specific narrative details that outline the type and complexity of the benefits programs you have researched, the recommendations you made based on your analysis, the criteria you used to make a recommendation, and whether your recommendations were/were not adopted.

       Maximum length of 250 characters.
  2. No


* 7.I have experience developing contract proposals and technical evaluation criteria for the procurement of benefits from third party vendors and for managing resulting contractor/vendor relationships to ensure quality service delivery.
  1. Yes

        BRANCHED: * 1.If you answered yes, please provide in the space below specific narrative details that outline the types of benefits programs for which you have contracted, your specific role in the contracting and selection process, and your role in managing contract service delivery.

       Maximum length of 250 characters.
  2. No


* 8.Choose the statement that best describes your knowledge and experience in developing retirement estimates either manually or using a retirement software program.
  1. I have trained others so they can perform creditable service and retirement calculations, or others normally consult me as an expert for assistance in performing this task/competency.
  2. I have independently performed creditable service and retirement calculations as a regular part of a job.
  3. I have done creditable service determinations and retirement calculations on the job, on an as-needed basis.
  4. I have had some training in establishing creditable service and computing retirement calculations; but have not yet performed it on the job.
  5. None of the above.


* 9.Select the statement(s) that describes your expertise in and application of the principles, laws, and systems of employee benefits programs to determine the appropriate treatment of matters as they apply to moderately complex retirement and benefits issues.
  1. I have interpreted laws and implementing regulations, and assessed their applicability to complex or broad issues and programs relating to employee benefits programs; and conducted training sessions/workshops.
  2. I have provided advisory opinions and technical guidance on employee benefits program policy issues that were controversial, precedent setting, or influenced their application across agency lines.
  3. I have identified and clarified problems and issues, and proposed fully researched agency implementation actions.
  4. I have decided obscure special benefit entitlement matters.
  5. I have ensured that various benefits programs and services were in complete compliance with laws, regulations, directives and orders.
  6. None of the above.


* 10.Select the responses that reflect the interpersonal skills you have used as a regular part of your job to establish relationships, interact collaboratively, and develop strategies that would ensure your success in managing employee benefits and retirement programs and providing expert technical advice, guidance and recommendations. Select all that apply.
  1. Explain or justify decisions, conclusions, findings or recommendations to top agency officials.
  2. Represent my organization in meetings with external individuals and/or organizations.
  3. Explain organizational policies with external agencies, advocacy groups or other interested parties.
  4. Mediate or facilitate problem resolution efforts.
  5. Collaborate with internal managers and staff and/or representatives of external organizations to obtain information, build consensus on policies and practices and achieve mutual goals.
  6. Design and develop memoranda of understanding, and/or similar official, written agreements to establish mutual commitments for action.
  7. None of the above.


* 11.Choose the statement(s) that describe the communication/briefing skills you have used as part of your operating job.
  1. I have developed written materials for briefings, meetings or conferences.
  2. I have written clear, logical, concise, and persuasive materials for various audiences.
  3. I have drafted reports, memoranda and correspondence for signature by higher-level officials.
  4. I have explained or justified decisions, conclusions, findings or recommendations.
  5. I have reviewed reports for accuracy, adherence to policy, organization of material, clarity of expression, and appropriateness for the intended audience.
  6. I have briefed managers/executives inside or outside of my organization.
  7. I have provided briefings on controversial issues.
  8. None of the above.


* 12.Select the statement(s) that describe(s) your experience identifying and analyzing HR problems, reaching logical conclusion and recommending solutions that enhanced the retirement and/or benefits program.
  1. I have identified data elements, designed formats for data retrieval, and worked with HR systems staff to generate data reports.
  2. I have used quantitative data and analytical tools from which I identified metrics and financial costs of benefits, problems and positive trends, analyzed problems, identified influencing factors, and recommended program steps for improvement.
  3. I have used structured interviews, focus groups and surveys to gather qualitative data and identified issues and solutions.
  4. None of the above.


* 13.Provide an example of a situation in which you strategically enhanced a retirement and/or benefit program for an organization. Describe the situation, the specific actions you took and the outcomes(s) of your actions.
Maximum length of 250 characters.


* 14.Select the response that best describes your experience using oral communication skills as a recurring part of your job to present information and/or resolve policy, planning and program issues related to employee benefits and retirement programs.
  1. I have met and communicated with internal management and with representatives of Federal agencies to explain complex or emerging issues related to employee benefits and retirement programs; to negotiate or settle significant or controversial issues or problems that require escalation.
  2. I have met and communicated with internal management and with officials of Federal agencies to influence and motivate managers or other officials to accept recommendations on implementing current and anticipated changes in employee benefits and retirement programs, policies and procedures.
  3. I have met and communicated with internal managers and staff to provide technical and policy guidance in interpreting the intent of legal and regulatory provisions, and to explain the results of policy and fact-finding reviews and analyses; and with managers or staff of Federal or State agencies, non-profit or advocacy organizations or private sector businesses to exchange information.
  4. I have defended the organizational position with third parties performing oversight review of programs.
  5. None of the above.


* 15.Select the statement(s) that describes additional context of your expertise in Employee Benefits and Retirement programs, including areas affected by leave and pay policies. Select only those areas in which you have substantial experience in applying benefits/retirement regulations and procedures.
  1. I have experience applying benefit and retirement issues under FIRREA (Financial Institutions Reform, Recovery, and Enforcement Act) provisions and the Federal Reserve Retirement System.
  2. I have performed benefits and retirement work in a private sector environment which offered a wide variety of employee benefits and a defined benefit and/or defined contribution program
  3. I have performed benefits and retirement work under Pay Demonstration Projects.
  4. I have applied Leave Administration provisions to benefits and retirement entitlements.
  5. I have received official recognition in some or all of these benefit/retirement areas for high-quality work.
  6. I have done none of the above.


* 16.Select the statement(s) that describe(s) your experience designing and conducting/contracting for retirement training and briefings.
  1. I have experience conducting retirement training/briefing segments for employees using established lesson plans and training materials.
  2. I have experience significantly modifying established lesson plans and training materials in conducting retirement training/briefings for employees.
  3. I have experience recommending coordinating and overseeing contracting expert retirement specialists who conducted on-site retirement training/briefings for agency employees.
  4. I have experience designing and developing successful retirement training and briefing programs for employees.
  5. I have experience using an evaluation system to determine the level of effectiveness and efficiency of retirement training.
  6. None of the above.






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