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Vacancy Questions Preview

Vacancy Questions Preview

Grade: All Grades
Specialized Experience: To qualify at CN-40, you must have one year of specialized experience at or equivalent to the CN-30 level in the Federal service. (The CN-30 level is equivalent to the GS-7 level.) For this position, specialized experience may be defined as experience that demonstrates: (1) the ability to interpret consumer financial laws and regulations; (2) experience working with financial products (3) experience providing customer service assistance and guidance to others and/or experience handling consumer complaints; (4) the ability to perform multiple tasks in a timely and effective manner, work independently and quickly adapt to new or changes processes or procedures; and (5) interpersonal skills, including effective written and oral communication skills, in order to exchange information; prepare responses to inquiries and complaints; and collaborate with others at all levels of the organization.

* 1.Do you meet the specialized experience as stated in the job announcement?
  1. Yes
  2. No


* 2.How did you find out about this job?
  1. Recruitment/Outreach Event
  2. Advertisement
  3. CFPB Jobs Website
  4. USAJOBS site
  5. Friend
  6. Other


3.If you learned of this job through a recruiting event, paid advertisement, or “other,” would you please provide the specific event or other source of the information? Your response will help us measure the effectiveness of our recruiting and outreach programs! We also welcome any other comments you may have about our recruiting processes.
Maximum length of 250 characters.


* 4.Select the response that best describes your ability to interpret consumer financial laws and regulations.
  1. I have experience working in a financial environment disclosing consumer protection policies to consumers inquiring about consumer financial products and services. I processed financial applications, responded to consumer requests for information, addressed problems and issues in order to assure that the consumer understood their rights under consumer protection policies.
  2. I have worked in a banking/credit union or other financial institution addressing consumer complaint issues from customers applying for lending, credit card, and/or other financial products and services.
  3. I have experience working in a Federal agency in a position that required me to keep abreast of statutory changes in financial policy and laws that affect the general public.
  4. None of the above.


* 5.If you selected any response numbers(s) other than number 4 to the above question, in the space below, in the space below, please provide a brief example of your work experience mentioned above. Do not cut and paste from your resume. Please indicate where in your resume (title and dates) this experience took place and list the name and contact information of the supervisor or person who can verify your work.
Maximum length of 8000 characters.


* 6.Select the responses that reflect the consumer financial service(s) and product(s) with which you have work experience. The experience may have been gained with a financial institution; a financial industry association; a Federal, State or local financial oversight agency; or another organization that is involved with consumer financial services and products. Select all that apply.
  1. Mortgage origination
  2. Mortgage servicing
  3. Mortgage loan modification
  4. Payday lending
  5. Private student lending
  6. Check cashing services
  7. Debt collection
  8. Credit reporting
  9. None of the above


* 7.If you selected any response number(s) other than number 9 to the above question, in the space below, please provide a brief example of your work experience regarding the consumer financial service(s) and/or product(s) you mentioned. Do not cut and paste from your resume. Please indicate where in your resume (title and dates) this experience took place and list the name and contact information of the supervisor or person who can verify your work.
Maximum length of 8000 characters.


* 8.Which of the following describes your experience providing customer service and assistance regarding consumer financial services and product complaints? Select all that apply.
  1. I have regularly responded by phone or in person with consumers regarding consumer financial protection policies, consumer complaints, and inquiries related to financial products and services.
  2. I have explained and justified the impact of new or revised consumer protection policy to individuals and/organizations.
  3. I have maintained positive working relationships with consumers and stakeholders such as senior staff members regarding consumer complaint issues.
  4. None of the above.


* 9.If you selected any response number(s) other than number 4 to the above question, in the space below, please indicate the position(s) or time period(s) when you performed work providing customer service assistance regarding consumer financial services and products. Provide a brief description of a situation where you interacted with consumers to successfully resolve issues. Do not cut and paste from your resume. If selected for an interview, you may be asked to provide more details or additional examples.
Maximum length of 8000 characters.


* 10.Select all of the following that you have performed that demonstrate your ability to perform multiple tasks and quickly adapt to new or changed processes or procedures. Select all that apply.
  1. Establish priorities among multiple projects.
  2. Establish timelines for multiple projects.
  3. Close out projects.
  4. Start up and manage projects through completion.
  5. Meet original planned deadlines.
  6. Use project management software for complex projects.
  7. Identify improved work methods.
  8. Quickly change workload processes in response to changing organizational procedures.
  9. None of the above


* 11.If you selected any response numbers(s) other than number 9 to the above question, in the space below, please provide a brief example of your work experience where you performed multiple tasks concurrently that relate to customer service tasks. Do not cut and paste from your resume.
Maximum length of 8000 characters.


* 12.Select the statement(s) that describe(s) written communication skills you have used as a regular part of your job. Select all that apply.
  1. I have prepared written responses to routine consumer inquiries and complaints in order to provide guidance on consumer financial products and services.
  2. I have communicated organizational goals, objectives, priorities or other information on a regular basis in writing.
  3. I have interacted with consumers and other stakeholders via email to collect or clarify information.
  4. I have used preapproved scripts, templates, and form letters to provide authoritative responses to routine inquiries and communications.
  5. I have explained findings or recommendations in writing.
  6. I have assisted others in reviewing reports for accuracy, adherence to policy, organization of material, clarity of expression, and appropriateness for intended audiences.
  7. I have assisted others in compiling and summarizing the findings of studies in writing.
  8. None of the above.


* 13.If you selected any response(s) to the above question other than number 8, please indicate in the space below where in your resume (title and dates) you used your skills in written communication and list the name and contact information of the supervisor or person who can verify your work.
Maximum length of 8000 characters.


* 14.Select the statement(s) that describe(s) your experience orally communicating with a wide variety of individuals, including consumers and other stakeholders. List only those areas in which you have recent experience that was gained in approximately the last three to four years. Select all that apply.
  1. I have regularly responded by phone or in person with consumers regarding straightforward issues involving consumer financial protection policies and processes.
  2. I have explained or justified new or revised consumer protection policies strategies to internal and external stakeholders.
  3. I have informally resolved routine issues regarding consumer complaints.
  4. I have advised management on consumer complaint response issues.
  5. I have instructed staff members or complainants on consumer complaint response issues, policies, or programs.
  6. I have consulted with a supervisor or colleagues to determine how to process non-routine cases.
  7. None of the above.


* 15.Based upon your response(s) to the above question, please indicate in the space below where in your resume (title and dates) you gained your experience using oral communication and list the name and contact information of the supervisor or person who can verify your work.
Maximum length of 8000 characters.


* 16.Select the response that best describes your ability to work independently.
  1. I have conducted research to problem solve regarding the subject matter and have had my work reviewed by senior staff.
  2. I been assigned duties and responsibilities where the objectives were unclear and involved issues of controversy regarding interpreted and integrated policy. I independently assessed the impact of the problem, recommend changes, determined how the changes to the project would affect other ongoing projects and made necessary changes to goals, timetables and priorities and resource allocations.
  3. I have worked independently. When required. I adjusted my goals, priorities, resources, timetables and work assignments as needed to ensure that my approach complied with all applicable rules.
  4. None of the above.


* 17.If you selected any response numbers(s) other than number 4 to the above question, in the space below, in the space below, please provide a brief example of your work experience where you produced the project deliverable(s) mentioned above. Do not cut and paste from your resume. Please indicate where in your resume (title and dates) this experience took place and list the name and contact information of the supervisor or person who can verify your work.
Maximum length of 8000 characters.






This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).