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"OSOFEQ-2019-0019" Vacancy Details


Announcement Number:
Hiring Agency:
Position Title:
Supervisory Program Management Specialist (DE/CR)
Open Period:
02/20/2019 - 02/27/2019


ZA - 0301SPMS 04
USD $96,970 - USD $148,967
Work Schedule:
Full-time -
Promotion Potential:
Duty Location(s):
1 Vacancy in

Washington, DC, US
Telework Eligible:
For More Info:
Armand Patterson


Hiring Path:
• Open to the public
Security Clearance Required:
Appointment Type
Marketing Statement:

The mission of the U.S. Department of Commerce is to help American businesses thrive, creating jobs here at home while being competitive abroad. Our programs touch the daily lives of the American people in many ways, with a wide range of responsibilities in the areas of trade, economic development, technology, entrepreneurship and business development, environmental stewardship, and statistical research and analysis.


The incumbent of the position serves as Chief of the Mail and Multimedia Division. In this capacity, the incumbent supervises approximately seven employees who provide operational services and policy guidance for printing, binding, graphics, mail, and distribution services. In addition, the division manages the use of Departmental seals, emblems, and logos.

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Not Required


This Job Opportunity Announcement may be used to fill other Supervisory Program Management SpecialistZA-301-4 FPL 4 positions within Office of the Secretary in the same geographical location with the same qualifications and specialized experience.

Duties include:

  • Supervise, motivate, train, mentor, facilitate, manage and direct the work of several employees.

  • Assure timely accomplishment of assigned workload and that workloads are manageable.

  • Establishes methods and workflows to ensure adequate internal coordination with departmental bureaus or offices.

  • Conducts extensive interagency relations and outreach to inform internal and external stakeholders of program capabilities.

  • Coordinate with management staff to effectively execute actions related to employee discipline within applicable policy, guidelines and regulations.

  • Manage the Mail and Multimedia Division which manages Federal Mail Services, Small Parcel Delivery, Courier Services, Printing and Graphics.

  • Knowledge of the General Publishing Office (GPO) processes, and specifications for graphic design, and printing of publications, programs and other materials.  

  • Manage visual information and graphic design programs.

  • Provides government oversight of Federal mail distribution to include planning, estimating, scheduling, and distribution services using in-house staff or contractors.

Qualifications and Evaluations


  • A one year probationary period may be required.

  • A one- year supervisory probationary period may be required.

  • Payment of relocation expenses is not authorized.

This position requires the selected candidate to obtain and maintain a Low Risk/Non-Sensitive security clearance.

Key Requirements:
  • You must be a suitable for Federal employment.
  • You must be a U.S. citizen.
  • You must be registered for Selective Service if applicable (
  • Education Requirements:

    There is no substitution of education for this position at this grade level.


    We will review your resume, optional cover letter and supporting documentation to determine if you meet the minimum qualifications for the position.  If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) and place you in one of the three pre-defined categories.  The categories are “gold”, “silver” and “bronze”.  However, your resume or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered.  Candidates placed in the “gold” category will be identified for referral to the hiring manager and may be invited for an interview.

    How you will be evaluated for preference eligibility:  Within each category, those entitled to veterans’ preference will be listed at the top of the pre-defined category for which they are placed.  Preference eligible with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold) depending on the position and grade level of the job. For more information on Category Rating, please go to Category Rating.

    The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:

    1. Knowledge of management and leadership principles and techniques to effectively supervise employees.

    2. Ability to apply employee relations principles and practices in order to provide authoritative advisory service to management and to counsel employees.

    3. Skill in preparing, editing, revising, and staffing of internal and external policies, plans, and operational documents.

    4. Skill in program management, including Mail, Small Parcel, Courier, Graphic Design and Printing programs.

    5. Skill in visual information and graphic design principles and concepts.


    Applicants must meet the following to qualify for the ZA-4 Band level (Equivalent to GS-13): 

    One year of specialized experience in or directly related to this position that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, the required specialized experience must have been equivalent to at least the GS-13 level in the Federal service.

    The specialized experience equivalent to the GS-13 level for this position is defined as the following:

    1). Experience working with Federal mail services and the Government Printing Office; 2).Experience in preparing and revising Department or company level policies or operational manuals; 3). Representing an organization and presenting controversial issues and recommendations orally and in writing; and 4). Perform the full range of supervisory functions, including planning, assigning and reviewing work; providing or arranging training and development; and evaluating performance.

    The specialized experience must be clearly reflected in your resume. Experience must be document with the FROM and TO dates for your employment. It will not be assumed that you have met the 52 weeks or one year of specialized experience if it is not clearly reflected in your resume.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.

    Benefits and Other Info

    Benefits URL:
    Review our Benefits
    Agency Benefits:

    Explore the benefits offered to most Federal employees

    Other Information:

    This position is Telework eligible.

    CTAP and ICTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100.  Information about ICTAP eligibility is on the Office of Personnel Management’s Career Transition Resources website at: Employee Guide to Career Transition

    CTAP applicants MUST submit the following documents:

    1. A copy of your specific RIF notice; notice of proposed removal for failure to relocate; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice eligibility for discontinued service retirement, or similar notice).

    2. A copy of your SF-50 “Notification of Personnel Action”, noting current position, grade level, and duty location;

    3. A copy of your latest performance appraisal including your rating; and

    4. Any documentation from your agency that shows your current promotion potential.

    ICTAP applicants MUST submit the following documents:

    1. A copy of your RIF separation notice; notice of proposed removal for failure to relocate; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;

    2. A copy of your SF-50 “Notification of Personnel Action” documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc;

    3. A copy of your latest performance appraisal including your rating; and

    4. Any documentation from your agency that shows your current promotion potential.

    The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.

    1. Veterans Recruitment Act (VRA)

    2. Veterans Employment Opportunities Act (VEOA)

    3. 30% or more disabled veterans

    4. Persons with disabilities

    5. Career Transition Assistance Plan (CTAP)

    6. Interagency Career Transition Assistance Plan (ICTAP)

    How to Apply

    How to Apply:

    Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

    To apply on-line, you must complete and submit an application by accessing the USAJOBS website at To begin, click the Apply Online button near the bottom of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents.

    To return to your saved application, log in to your USAJOBS account at and click on "Application Status." Click on the position title, and then select Apply Online to continue.

    If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Help Desk by e-mail at or by phone at (866) 656-6831. The help desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. ET

    For instructions on submitting your application in an alternate format, please contact the Agency Contact listed in this vacancy announcement.


    Required Documents:

     A complete application consists of the following:

    • Resume showing relevant experience; cover letter optional. Your resume must indicate your citizenship and if you are registered for Selective Service if you are a male born after 12/31/59.  Your resume must include information about your paid and nonpaid work experience related to this position including: job title, duration of employment (mm/dd/yy – mm/dd/yy), hours per week, duties and accomplishments, salary, and your education. For work in the Federal service, please include the grade level for the position/s. Your resume may be used to validate your responses to the scored occupational questionnaire.

    • If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 stating disposition of discharge or character of service or other valid proof of eligibility (i.e., statement of service that shows service dates AND character of service). If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference see

    • Active Duty Service Members-- You must submit a statement of discharge/certification of release or an official written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days from the date the announcement closes. Enlisted Record Briefs and military identification do NOT qualify as official documentation. If the appropriate information is not submitted to confirm the discharge status, dates of service, etc., you will not be considered for this job opportunity under Veteran Preference procedures. To gain access to your DD-214 online please visit

    • Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation if applicable (see additional information).

    • Education.  If this position requires proof of higher education, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: Education completed in foreign colleges or universities must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website. You MUST provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation by the closing date of the announcement will result in lost consideration.

    You are not required to submit official documents at this time; copies are sufficient.  FAILURE TO SUBMIT (VIA FAX OR ATTACHMENT) THE APPLICABLE DOCUMENTS MAY EXCLUDE YOU FROM FURTHER CONSIDERATION.

    Next Steps:

    You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at and clicking on “Track Your Online Application.” The four points of notification are:

    1. Application Received or Application Incomplete

    2. Minimum Qualification Requirement Met or Minimum Qualification Not Met;

    3. Eligible (Application Referred to the Selecting Official) or Eligible (Application Not Referred to the Selecting Official); and

    4. Selected or Not Selected.

    By submitting your application, you are certifying the accuracy of the information contained in your application.  If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed.  After making a tentative job offer, we will conduct a suitability/security background investigation.

    You will be required to submit official documentation prior to appointment.  The agency will then verify the information provided on your application (i.e., degree, veterans’ preference, disability, etc.).