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Grade: 2

1 ZT-2: Do you have at least one (1) year of specialized experience equivalent to the next lower band/grade level (ZT-1/GS-04) in the Federal Service OR a 4-year course of study above high school leading to a bachelor's degree OR a combination of education and experience? (See the "Qualifications" section of this announcement for the definition of specialized experience.) Answer to this question is required
  • Yes
  • No
2 What is your level of experience with data center monitoring? Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed this task on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior employee.
  • I have supervised the performance of this task and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.
3 What is your level of experience troubleshooting hardware, software, systems, and/or services supporting a 24x7 mission or operation? Answer to this question is required
  • I have comprehensive and extensive experience troubleshooting hardware, software, systems, and/or services. I routinely solve complex system problems to maintain system integrity. I am considered an expert.
  • I have experience troubleshooting hardware, software, systems, and/or services. I occasionally solve complex system problems to maintain system integrity.
  • I have experience troubleshooting hardware, software, systems, and/or services with supervisory assistance.
  • I have some experience by occasionally troubleshooting hardware, software, systems, and/or services with supervisory assistance.
  • I have training in troubleshooting hardware, software, systems, and/or services.
  • I do not have experience or training in troubleshooting hardware, software, systems, and/or services.
4

Select areas for which you have experience debugging or troubleshooting with:

Answer to this question is required
  • Hardware
  • Software
  • Information flow between computer systems or file servers
  • Server hardware
  • Software applications
  • Database administration
  • Web development
  • Information security
  • Cable management
  • None of the Above
5 Select the statement that best describes your experience providing support to in-house and remote users in a help desk type environment. Answer to this question is required
  • I have extensive experience providing support to in-house and remote users in a help desk type environment.
  • I have considerable experience providing support to in-house and remote users in a help desk type environment.
  • I have some experience providing support to in-house or remote users in a help desk type environment.
  • I do not have experience providing support to in-house or remote users in a help desk type environment.
6 What is your level of experience serving on an IT helpdesk that used an automation ticketing system to provide technical assistance to users via telephone, email, remote connection or in person? Answer to this question is required
  • I have extensive experience serving on an IT helpdesk that used an automation ticketing system to provide technical assistance to users.
  • I have moderate experience serving on an IT helpdesk that used an automation ticketing system to provide technical assistance to users.
  • I have received training but have not yet served on an IT helpdesk that used an automation ticketing system to provide technical assistance to users.
  • I have not had training in or served on an IT helpdesk that used an automation ticketing system to provide technical assistance to users.
7 Select the response that best describes your level of expertise in overall management of physical resources (power, cooling, space) of a data center. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed this task on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior employee.
  • I have supervised performance of this task and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.

Grade: 3

1 ZT-3: Do you have at least one (1) year of specialized experience equivalent to the next lower band/grade (ZT-2/GS-08) level in the Federal Service? Answer to this question is required
  • Yes
  • No
2 What is your level of experience with data center monitoring? Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed this task on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior employee.
  • I have supervised the performance of this task and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.
3 What is your level of experience troubleshooting hardware, software, systems, and/or services supporting a 24x7 mission or operation? Answer to this question is required
  • I have comprehensive and extensive experience troubleshooting hardware, software, systems, and/or services. I routinely solve complex system problems to maintain system integrity. I am considered an expert.
  • I have experience troubleshooting hardware, software, systems, and/or services. I occasionally solve complex system problems to maintain system integrity.
  • I have experience troubleshooting hardware, software, systems, and/or services with supervisory assistance.
  • I have some experience by occasionally troubleshooting hardware, software, systems, and/or services with supervisory assistance.
  • I have training in troubleshooting hardware, software, systems, and/or services.
  • I do not have experience or training in troubleshooting hardware, software, systems, and/or services.
4

Select areas for which you have experience debugging or troubleshooting with:

Answer to this question is required
  • Hardware
  • Software
  • Information flow between computer systems or file servers
  • Server hardware
  • Software applications
  • Database administration
  • Web development
  • Information security
  • Cable management
  • None of the Above
5

Select the statement that best describes your experience in adjusting priorities, reassigning equipment between systems, tracing and resetting controls for teleprocessing connections.

Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed this task on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior employee.
  • I have supervised performance of this task and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.
6

Select the statement that best describes your knowledge and experience utilizing diagnostic and system management tools (i.e. system dumps and system/component traces, monitoring tools).

Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed this task on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior employee.
  • I have supervised performance of this task and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.
7

Do you have experience initiating, analyzing and interpreting system dumps and output to identify the source of a problem?

Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed this task on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior employee.
  • I have supervised performance of this task and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.
8

Do you have experience implementing system backup/recovery procedures, reallocating equipment configurations, and initiating continuation of system processing?

Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed this task on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior employee.
  • I have supervised performance of this task and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.
9 Select the response that best describes your level of expertise in overall management of physical resources (power, cooling, space) of a data center. Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed this task on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior employee.
  • I have supervised performance of this task and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.
10

Select the statement that best describes your experience in using and interpreting systems/equipment manufacturer approved maintenance and repair manuals to perform preventive and corrective maintenance?

Answer to this question is required
  • I am considered an expert in performing this task. I am normally the person who is consulted by other workers to assist them in doing this task because of my expertise.
  • I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
  • I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with prior procedures.
  • I have not had experience in performing this task.
11

What is your experience in using systems management tools to ensure proper work methods to support management of enterprise-wide computing systems?

Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but I have not yet performed this task on the job.
  • I have performed this task on the job with close supervision.
  • I have performed this task as a regular part of my job, independently and without review.
  • I have supervised performance of this task and/or I have trained others in this task. I am considered an expert in this area.

Grade: All Grades

METHODS OF CONSIDERATION: COMPETITIVE MERIT PROMOTION: This includes current Federal employees who serve under a competitive career or career-conditional (status) appointment in the competitive service, and reinstatement eligibles (former Federal employees who served under a career appointment in the competitive service), applying to a position at a higher grade or with more promotion potential than previously held on a permanent basis. This also includes VEOA eligibles (veterans with preference and veterans who have been honorably discharged and substantially completed at least 3 years of continuous active duty service). You must provide qualifying documentation (i.e. - SF-50 and/or veterans documentation).
NON-COMPETITIVE & SPECIAL HIRING AUTHORITIES: This includes applicants that have previously held or currently hold the equivalent full performance level of the grade/band of the vacant position. This also includes candidates eligible under special hiring authorities such as 30% Disabled Veterans, Certain Military Spouses, Peace Corp, AmeriCorps Volunteers in Service to America (VISTA), Federal employees in excepted positions covered under an interchange agreement, etc. For more information about non-competitive appointments and special hiring authorities, visit: http://www.opm.gov/hr_practitioners/lawsregulations/appointingauthorities/index.asp . You must provide qualifying documentation for a noncompetitive appointment or special hiring authority.
SCHEDULE A: This authority is for certain applicants with disabilities. To qualify for employment under Schedule A, an applicant must provide proof of disability. As proof of disability, applicants may provide records, statement, or other appropriate information issued from a licensed medical professional (e.g., a physician or other medical professional duly certified by a State, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e. State or private); or an Federal agency, State agency, or an agency of the District of Columbia or a U.S. territory that issues or provides disability benefits. Proof of disability must be included in the application package. For more information and proof required see http://www.opm.gov/disability/PeopleWithDisabilities.asp
VRA (Veterans' Recruitment Appointment): This is authority pertains only to positions up to the GS-11 grade level or equivalent. Eligible veterans are hired under excepted appointments to positions that are otherwise in the competitive service. After the individual satisfactorily completes 2 years of service, the veteran must be converted non-competitively to a career or career-conditional appointment. For more information about this hiring authority, visit: http://www.fedshirevets.gov/job/shav/index.aspx
1 From the description above please select how you want to be considered for this vacancy. Answer to this question is required
  • Competitive Merit Promotion
  • Non-Competitive or Special Hiring Authorities
  • Schedule A
  • VRA (Veterans' Recruitment Appointment)
2 Have you held a permanent Career/Career-Conditional appointment in the Federal Government at the full performance level of this position as stated in the promotion potential section of this announcement? Answer to this question is required
  • Yes
    2.1 If you are currently or have previously held a permanent Career or Career Condidional position in the Federal Government, what is the highest GS equivalent grade level you have held? Your response MUST be supported by a SF-50 submitted with your application.
    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10
    • 11
    • 12
    • 13
    • 14
    • 15
  • No
3 Have you served in the previous five (5) years in a Political Appointment in the Federal Government? Answer to this question is required
  • Yes
  • No
4 If you are a Federal employee, is your most recent performance rating equivalent to a "Pass", "Fully Successful", "Satisfactory" or better? Answer to this question is required
  • Yes
  • No
  • I am a Federal employee but have not received a performance rating.
  • Not applicable, I am not a Federal employee.
5 In the past three years, have you had one or more of the following Awards: monetary, time-off, or other? Answer to this question is required
  • Yes
  • No
6 I authorize the sharing of my application for other similar positions from this job announcement within NOAA. Answer to this question is required
  • Yes
  • No
7 What is your level of experience with day-to-day IT operations? This includes areas such as IT infrastructure, systems, network operations, database administration and information security management . Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed this task on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior employee.
  • I have supervised performance of this task and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.
8

Please indicate your experience related to support of a critical real-time IT operational environment. (Select all that apply)

Answer to this question is required
  • Administering computer systems including peripheral equipment.
  • Administering network services.
  • Maintaining a database management system.
  • Integrating hardware and software components within a system environment.
  • Resolving multiple system problems with software, hardware, and system management.
  • Managing and maintaining a 24x7 operation center.
  • None of the above.
9 Which of the following best describes your experience working 24/7 rotating shifts in an operational environment? Answer to this question is required
  • I have not had education, training or experience in performing this task.
  • I have had education or training in performing this task, but have not yet performed this task on the job.
  • I have performed this task on the job with close supervision from a supervisor or senior employee.
  • I have performed this task as a regular part of the job, independently and usually without review by a supervisor or senior employee.
  • I have supervised performance of this task and/or I have trained others in performance and/or am normally consulted as an expert for assistance in performing this task.
10

What is your level of experience troubleshooting hardware, software, systems, and/or services supporting computer systems?

Answer to this question is required
  • I have comprehensive and extensive experience troubleshooting hardware, software, systems, and/or services. I routinely solve complex system problems to maintain system integrity. I am considered an expert.
  • I have experience troubleshooting hardware, software, systems, and/or services. I occasionally solve complex system problems to maintain system integrity.
  • I have experience troubleshooting hardware, software, systems, and/or services with supervisory assistance.
  • I have some experience by occasionally troubleshooting hardware, software, systems, and/or services with supervisory assistance.
  • I have training in troubleshooting hardware, software, systems, and/or services.
  • I do not have experience or training in troubleshooting hardware, software, systems, and/or services.
11 Select the items from the following list that you have monitored within a data center: Answer to this question is required
  • Environmental monitoring
  • Power monitoring
  • Cooling monitoring
  • Physical security
  • IT Hardware monitoring
  • None of the above
12 Select the items from the following list that you have coordinated maintenance for: Answer to this question is required
  • Uninterruptible Power Supplies
  • Data Center Cooling Infrastructure
  • Fire Suppression Systems
  • Data Center Raised Floors
  • Data Center Physical Access Systems
  • None of the above
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