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Grade: 12

1 Applicants must possess at least one year of specialized experience equivalent to the next lower grade level in order to basically qualify for this position. Do you possess at least one year of specialized experience equivalent to the GS-11 grade level in the Federal Service as defined in the statement below? Answer to this question is required
  • Yes
  • No
2 Do you possess one year of specialized experience equivalent to the GS-11 grade level in operating, implementing or maintaining HR management information systems (i.e., automated staffing and recruitment systems, payroll processing, timekeeping and HR Management reporting systems)? Answer to this question is required
  • Yes
  • No
3 Select the response(s) that reflect your experience as it pertains to Database management. Answer to this question is required
  • Performs data retrieval, database creation and upkeep.
  • Customize existing databases as well as downloading information from other sources.
  • Develop Human Resources database queries and/or reports.
  • Served as a central point of contact for an automated Human Resource system and database management.
  • Maintain database and reporting systems.
  • None of the above
4 Select the response(s) that reflect your experience as it pertains to providing advice and assistance with database resources. Answer to this question is required
  • Provided technical assistance on HR automated system procedures and/or applications.
  • Provided customer training for assigned database systems.
  • Provides advisory services and guidance to management regarding database systems requirements.
  • Identifies areas where automation can effectively eliminate labor-intensive HR manual systems and enhances current database automation systems.
  • None of the above.
5 Select the response(s) that reflect your experience as it pertains to automated human resources systems. Answer to this question is required
  • Participated in software evaluation and testing.
  • Diagnosed and resolved issues related to software installations.
  • Diagnosed and resolved issues related to Human Resources system software upgrades, and migrations.
  • Tested and evaluated new or updated human resources information systems for an organization.
  • Provided training for Human Resources personnel in operating automated systems.
  • None of the above.
6 Select the response(s) that reflect the automated human resources systems with which you are familiar with (familiar means you have training or have utilized with supervision a part of the system's functionality/capabilities). Answer to this question is required
  • SQL Writer
  • Crystal Reports
  • Business Objects
  • Focus
  • MS Exel
  • None of the above.
7 Select the response(s) that reflect the automated human resources systems with which you are familiar with (familiar means you have training or have utilized with supervisor a part of the system's functionality/capabilities). Answer to this question is required
  • PeopleSoft version 8.0 or higher
  • Electronic Personnel Files
  • Automated Hiring Solutions
  • Learning Management Systems
  • Share Point Development
  • Case Management Systems
  • Reporting Systems
  • None of the above.
8 Select the response(s) that reflect your experience ensuring that Human Resources IT applications are ready for production operations. Answer to this question is required
  • Reviewed systems requirements.
  • Developed comprehensive test methods, plans and scenarios.
  • Executed application testing.
  • Performed application load testing and analysis.
  • None of the above
9 Do you have experience evaluating human resources regulations? Answer to this question is required
  • Yes
  • No
10 Please indicate the response(s) that reflect your experience consulting with human resources staff. Answer to this question is required
  • I have analyzed system issues and problems and have provided recommendations.
  • I have developed alternative solutions to system problems.
  • I have provided work arounds for known system bugs.
  • I have developed a list of system enhancements that would increase system efficiency.
  • I do not have this type of experience.
11 Do you have experience providing written and oral communication techniques sufficient to develop and deliver briefings, project papers, status/staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations? Answer to this question is required
  • Yes
  • No
12 Which of the following best describes your highest level of experience conveying information in written form, such as letters, memoranda, and reports? Answer to this question is required
  • I have written documents, such as summaries, reports, instructions, guidelines, decisions, or other documents .
  • I have written briefing papers.
  • I have developed technical analyses, position papers, reports, or instructional materials.
  • I have prepared formal written documents designed to implement higher level policy, support or defend decisions, or explain an organization/agency’s position, such as briefing papers, presentations, regulations, or policies.
  • None of the above.
13 Select the response(s) that reflect your experience providing customer service to Office of Human Resources customers. Answer to this question is required
  • I have provided timely and accurate responses to information or assistance requests.
  • I have conducted research on policies to ensure responses are accurate.
  • I have conducted research on statutes and regulations to ensure responses are accurate.
  • When meetings are requested I have performed research to ensure I am prepared for the meeting.
  • None of the above.
14 Select the response(s) that reflect your experience as it pertains to providing customer service. Answer to this question is required
  • Collaborated with customers to develop Service Level Agreements (SLAs).
  • Monitored customer satisfaction through frequent contact with customers.
  • Identified opportunities for improving customer satisfaction.
  • Presented information about new services to customers.
  • Working with managers to prevent customer issues or complaints from recurring.
  • None of the above.

Grade: 13

1 Applicants must possess at least one year of specialized experience equivalent to the next lower grade level in order to basically qualify for this position. Do you possess at least one year of specialized experience equivalent to the GS-12 grade level in the Federal Service as defined in the statement below? Answer to this question is required
  • Yes
  • No
2

Do you possess one year of specialized experience equivalent to the GS-12 grade level in the federal service developing, operating, implementing, managing or maintaining HR management information systems (i.e., automated staffing and recruitment systems, payroll processing, timekeeping and HR Management reporting systems)?

Answer to this question is required
  • Yes
  • No
3 Select the response(s) that reflect your experience as it pertains to Database management. Answer to this question is required
  • Performs data retrieval, database creation and upkeep.
  • Customize existing databases as well as downloading information from other sources.
  • Develop Human Resources database queries and/or reports.
  • Served as a central point of contact for an automated Human Resource system and database management.
  • Maintain database and reporting systems.
  • None of the above
4 Select the response(s) that reflect your experience as it pertains to providing advice and assistance with database resources. Answer to this question is required
  • Provided technical assistance on HR automated system procedures and/or applications.
  • Provided customer training for assigned database systems.
  • Provides advisory services and guidance to management regarding database systems requirements.
  • Identifies areas where automation can effectively eliminate labor-intensive HR manual systems and enhances current database automation systems.
  • None of the above.
5 Select the response(s) that reflect your experience as it pertains to automated human resources systems. Answer to this question is required
  • Participated in software evaluation and testing.
  • Diagnosed and resolved issues related to software installations.
  • Diagnosed and resolved issues related to Human Resources system software upgrades, and migrations.
  • Tested and evaluated new or updated human resources information systems for an organization.
  • Provided training for Human Resources personnel in operating automated systems.
  • None of the above.
6 Select the response(s) that reflect the automated human resources systems with which you are familiar with (familiar means you have training or have utilized with supervision a part of the system's functionality/capabilities). Answer to this question is required
  • SQL Writer
  • Crystal Reports
  • Business Objects
  • Focus
  • MS Exel
  • None of the above.
7 Select the response(s) that reflect the automated human resources systems with which you are familiar with (familiar means you have training or have utilized with supervisor a part of the system's functionality/capabilities). Answer to this question is required
  • PeopleSoft version 8.0 or higher
  • Electronic Personnel Files
  • Automated Hiring Solutions
  • Learning Management Systems
  • Share Point Development
  • Case Management Systems
  • Reporting Systems
  • None of the above.
8 Select the response(s) that reflect your experience ensuring that Human Resources IT applications are ready for production operations. Answer to this question is required
  • Reviewed systems requirements.
  • Developed comprehensive test methods, plans and scenarios.
  • Executed application testing.
  • Performed application load testing and analysis.
  • None of the above
9 Select the response(s) that reflect your experience as it pertains to analyzing automated human resources information systems data and recommend solutions. Answer to this question is required
  • Participated in software evaluation and testing.
  • Perform user acceptance testing for an organization.
  • Tested and evaluated new or updated human resources information systems for an organization.
  • Diagnosed and resolved issues related to software upgrades, new installations, and migrations.
  • None of the above.
10 Do you have experience evaluating human resources regulations? Answer to this question is required
  • Yes
  • No
11 Please indicate the response(s) that reflect your experience consulting with human resources staff. Answer to this question is required
  • I have analyzed system issues and problems and have provided recommendations.
  • I have developed alternative solutions to system problems.
  • I have provided work arounds for known system bugs.
  • I have developed a list of system enhancements that would increase system efficiency.
  • I do not have this type of experience.
12 Do you have experience providing written and oral communication techniques sufficient to develop and deliver briefings, project papers, status/staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations? Answer to this question is required
  • Yes
  • No
13 Which of the following best describes your highest level of experience conveying information in written form, such as letters, memoranda, and reports? Answer to this question is required
  • I have written documents, such as summaries, reports, instructions, guidelines, decisions, or other documents .
  • I have written briefing papers.
  • I have developed technical analyses, position papers, reports, or instructional materials.
  • I have prepared formal written documents designed to implement higher level policy, support or defend decisions, or explain an organization/agency’s position, such as briefing papers, presentations, regulations, or policies.
  • None of the above.
14 Select the response(s) that reflect your experience providing customer service to Office of Human Resources customers. Answer to this question is required
  • I have provided timely and accurate responses to information or assistance requests.
  • I have conducted research on policies to ensure responses are accurate.
  • I have conducted research on statutes and regulations to ensure responses are accurate.
  • When meetings are requested I have performed research to ensure I am prepared for the meeting.
  • None of the above.
15 Select the response(s) that reflect your experience as it pertains to providing customer service. Answer to this question is required
  • Collaborated with customers to develop Service Level Agreements (SLAs).
  • Monitored customer satisfaction through frequent contact with customers.
  • Identified opportunities for improving customer satisfaction.
  • Presented information about new services to customers.
  • Working with managers to prevent customer issues or complaints from recurring.
  • None of the above.

Grade: All Grades

1 Which of the following best represents your recent performance appraisal rating? Answer to this question is required
  • I received the highest rating attainable under my organization performance appraisal system.
  • I received the second or third highest rating attainable under my organization performance appraisal system.
  • I do not meet any of the performance rating described above (please explain below).
    1.1 Please explain why you do not meet any of the performance appraisal ratings described above. Maximum length of 250 characters.
2 Which of the following best represents your awards history? (Awards include superior performance awards, special act or achievement awards, quality step increases, and other equivalent awards.) Answer to this question is required
  • I received an award(s), such as those defined above, within the past 5 years for service, accomplishments, or initiatives.
  • I received an award(s), such as those defined above, more than 5 years ago for service, accomplishments, or initiatives.
  • I have not received any awards (please explain below).
    2.1 Please explain why you do not meet any of the awards described above. Maximum length of 250 characters.
3 Have you held a political appointment within the previous five-year period? Answer to this question is required
  • Yes
  • No
4 How did you hear about USPTO Job possibilities? Answer to this question is required
  • LinkedIn
  • Facebook
  • Friend
  • Job Fair
  • USPTO Information Session
  • Monster
  • Newspaper
  • OnlineBlog/Bulletin Board
  • Professional Society/Organization
  • University Career Fair
  • University Career Placement Office
  • USAJobs
  • USPTO Employee
  • USPTO Web Page
  • Virtual Job Fair
  • State Bar Association
  • University Alumni
  • @USPTOJobs Twitter
  • USPTO Jobs web pages
  • Other