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Vacancy Details

Grade: 12

No questions specified.

Grade: All Grades

1 Have you held a political appointment within the previous five-year period? Answer to this question is required
  • Yes
  • No
2 How did you hear about USPTO Job possibilities? Answer to this question is required
  • LinkedIn
  • Facebook
  • Friend
  • Job Fair
  • USPTO Information Session
  • Monster
  • Newspaper
  • OnlineBlog/Bulletin Board
  • Professional Society/Organization
  • University Career Fair
  • University Career Placement Office
  • USAJobs
  • USPTO Employee
  • USPTO Web Page
  • Virtual Job Fair
  • State Bar Association
  • University Alumni
  • @USPTOJobs Twitter
  • USPTO Jobs web pages
  • Other
3 Do you possess one year of experience equivalent to the GS-11 serving as a technical liaison regarding the legal processes of filings and assignments (i.e patent and trademark documents for legal documents that transfer ownerships)? Answer to this question is required
  • Yes
  • No
4 Do you possess one year of experience equivalent to the GS-11 evaluating qualitative analysis to determine effectiveness, efficiency, and productivity of processes and operations in a production environment? Answer to this question is required
  • Yes
  • No
5 Do you possess one year of experience equivalent to the GS-11 leading or providing technical and administrative direction to a legal and administrative staff? Answer to this question is required
  • Yes
  • No
6 Please indicate the statement(s) that describes your experience performance assessments you have conducted as a supervisor or leader: Answer to this question is required
  • Developed performance standards for subordinates.
  • Evaluated work performance of subordinates.
  • Reported progress of subordinates to senior management.
  • Reviewed completed work of subordinates for technical adequacy and timeliness.
  • I have recommended promotions or reassignments of staff members as a result of my performance evaluations.
  • None of the above.
7 Identify the statement(s) that describe your ability to plan, prioritize and accomplish task. Answer to this question is required
  • Responds to customer trouble calls and continually assess priorities.
  • Diagnose and resolves problem in response to customer reported incidents.
  • Researches, evaluates, provides feedback on problematic trends and patterns in customer support requirements.
  • Develops and maintains problem tracking and resolution databases.
  • Installs, configures, troubleshoots and maintains customer hardware and software.
  • Develops and manages customer service performance requirements.
  • Develops customer support policies, procedures and standards.
  • I have no experience with prioritizing tasks.
8 Please select the response that best describes your experience with intellectual property filings to include patents, trademarks, copyright, or trade secrets: Answer to this question is required
  • I have experience in all phases of the process, including changes in ownership.
  • I have experience in all phases of the process, except for changes in ownership.
  • I have experience preparing and/or reviewing legal documents generated by a variety of business and personal transactions and I possess the knowledge of the legal sufficiency of these documents.
  • I have assisted with the processing of legal documents generated by a variety of business and personal transactions for intellectual property assignment recordation.
  • I have experience filing for or assisting with the filing of intellectual property protection.
  • I have limited or no experience in this area.
9 Do you have experience assisting customers applying for a patent, trademark, or trade secret protection? Answer to this question is required
  • Yes
  • No
10 Which of the following describes your experience in providing technical guidance relating to the assignment recordation process? Answer to this question is required
  • I have provided technical advice and user support for one or more assignment recordation automated systems.
  • I have used Call Center telephone and computer systems to create and update service requests.
  • I have responded to customer inquiries by telephone and email regarding the assignment recordation process.
  • I have provided authoritative advice regarding the rules and procedures relating to the recording process.
  • I have responded to customer complaints regarding the recordation process and other recordation issues.
  • I do not have any of the experience listed above.
11 Please indicate the statement that best describes your experience with quantitative and qualitative analysis techniques in order to improve a program's effectiveness and efficiency: Answer to this question is required
  • Conducted a quality review of the results and timeframes of applicable processes, operations, or procedures.
  • Analyzed the outcomes of results and compare it to the input of time and resources.
  • Conducted a study of past and present program goals to determine the effectiveness of current procedures and practices.
  • I have assisted with the evaluation of process or operation studies.
  • None of the above.
12 Please indicate the statement(s) that best describes your experience communicating effectively in an oral manner to relay information, make recommendations, resolve issues, and advise or brief colleagues, management level staff, and executives: Answer to this question is required
  • I have experience explaining procedures and processes
  • I have experience briefing others on findings and making recommendations.
  • I have experience explaining data results.
  • I have experience presenting courses of actions or options.
  • I have experience discussing work with other business units and external customers.
  • None of the above.
13 Please select the type(s) of assignment recordation related products you have experience referring to, citing and reviewing: Answer to this question is required
  • Code of Federal Regulations (C.F.R.)
  • United States Code (U.S.C.)
  • Reports of findings and/or recommendations
  • Metrics collection and reporting
  • Legal documents
  • Standard Operating Procedures
  • Briefings
  • Technical reports
  • Manual of Patent Examining Procedure (MPEP)
  • Trademark Manual of Examining Procedure (TMEP)
  • None of the above.
14

I have on-the-job experience performing the following customer service functions:

Answer to this question is required
  • Determining customer needs.
  • Following-up on customer requests for information or status updates.
  • Resolving customer issues or complaints.
  • Following-up on customer issues.
  • Keeping managers abreast of customer service activity.
  • Working with managers to prevent customer issues or complaints from recurring.
  • None of the above.