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Vacancy Details

Grade: 09

No questions specified.

Grade: All Grades

You MUST submit a complete resume in order to be considered for this position. Please review the required documents section of the vacancy announcement for further information.
I certify that I have read the "Who May Be Considered" AND the "Job Summary" sections of this vacancy announcement and I understand that if I am a previous or current Federal competitive employee (includes most Census employees) looking for a transfer, promotion, reassignment, or reinstatement, this vacancy may not afford me the best advantage. I understand my option to consult with the HR office listed on the vacancy if I have any questions.
1 How did you learn about this position? Answer to this question is required
  • Career Fair
  • Census Bureau Employee
  • College Information Session/Classroom Presentation
  • Friend/Colleague
  • Individuals with Disabilities Recruitment Event
  • Internship
  • Job Search Website
    1.1 From which kind of print advertisement did you learn about this position?
    • Brochure
    • Magazine
    • Newspaper
    • Other
    1.2 From which social network did you learn about this position?
    • Black Planet
    • Facebook
    • Hootsuite
    • LinkedIn
    • Pinterest
    • Twitter
    • YouTube
    • Other
    1.3 From which job search website did you learn about this position?
    • CareerBuilder.com
    • Glassdoor.com
    • Monster.com
    • TweetMyJobs.com
    • USAJOBS.gov
    • US.jobs
    • Other
  • Print Advertisement
  • Professional Conference/Organization
    1.1 From which professional conference/organization did you learn about this position?
    • American Economic Association
    • American Statistical Association
    • League of United Latin American Citizens
    • National Association for Business Economics
    • National Society of Black Engineers
    • Other
  • Professional Magazine/Trade Journal
  • Radio/TV Announcement
  • Recruiter/Headhunter/Search Firm
  • Social Network
  • Special Emphasis/Affinity Group
  • Veterans Recruitment Event
  • Other
2 Have you held a political appointment within the previous five-year period? Answer to this question is required
  • Yes
  • No
3 I authorize the sharing of my application for other similar positions within United States Census Bureau. Answer to this question is required
  • Yes
  • No
4 Have you completed program requirements for a bachelors, masters, professional, doctoral or technical/vocational degree or certificate from a qualifying educational institution within the past 2 years (or within past 6 years if you are veteran) of this application date? Answer to this question is required
  • Yes
  • No
5 Do you have a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks? Answer to this question is required
  • Yes
  • No
6 Have you completed 2 academic years of graduate level education, or a master's degree or equivalent graduate degree OR 1 year of specialized experience equivalent to at least GS-7? Answer to this question is required
  • Yes
  • No
7 Select the option that best describes your experience communicating with others. Answer to this question is required
  • Experience accurately conveying standard, routine information to others upon request.
  • Experience accurately conveying non-routine information to others upon request.
  • Experience accurately explaining and clarifying non-routine information and ideas to others through own initiative to promote operational efficiency.
  • I do not have any work experience in communication as described above.
8 Do you have experience presenting information on issues, possible alternatives, and technical solutions in a variety of ways to both technical and non-technical audiences? Answer to this question is required
  • Yes
  • No
9 Which of the following best characterizes your level of experience communicating complex issues and concepts, as well as understanding and addressing such issues/concepts in order to solve problems? Answer to this question is required
  • I have no experience in communicating complex issues and concepts, as well as understanding and addressing such issues/concepts in order to solve problems.
  • I have little experience communicating complex issues and concepts, as well as understanding and addressing such issues/concepts in order to solve problems.
  • I have intermediate experience in communicating complex issues and concepts, as well as understanding and addressing such issues/concepts in order to solve problems within my organizational unit.
  • I have advanced experience in communicating complex issues and concepts, as well as understanding and addressing such issues/concepts in order to solve problems that cross organizational units, e.g., agency-wide.
10 Do you have experience providing customer support, including responding to trouble tickets, using an automated tool such as Remedy or Team Track? Answer to this question is required
  • Yes
  • No
11 Please choose the following IT-related customer service support that you have provided: Answer to this question is required
  • Responding to software problems
  • Documenting help desk problems
  • Assisting with technical IT problems
  • Analyzing customer problems
  • None of the above
12 Please indicate your experience in maintaining computer hardware, software, electronic mail, and telecommunications in order to support office automation activities: Answer to this question is required
  • Maintaining computer hardware.
  • Maintaining computer software.
  • Maintaining telecommunications equipment.
  • Coordinating maintenance of automated equipment.
  • Respond to user questions.
  • Provide advice on local hardware and software capabilities.
  • None of the above.
13 Do you have experience responding to customer help requests related to software problems for a staff of 500+? Answer to this question is required
  • Yes
  • No
14 Do you have experience presenting non-technical information to individuals in person and over the phone? Answer to this question is required
  • Yes
  • No
15 I have experience working and communicating in different capacities with a variety of staff (i.e. supervisor, coworkers, a geographically dispersed staff) to do the following: Answer to this question is required
  • Exchange information
  • Resolve problems
  • Probe for information
  • Clarify issues
  • Collect data
  • Developing alternatives
  • Troubleshoot
  • None of the above
16 Do you have experience communicating effectively with subject matter experts? Answer to this question is required
  • Yes
  • No
17 Do you have experience handling questions, issues, problems, in a courteous, prompt, and professional manner? Answer to this question is required
  • Yes
  • No
18 Please choose the following IT-related customer service support that you have provided: Answer to this question is required
  • Responded to and solved IT hardware issues to improve service delivery and support.
  • Documented and measured IT hardware issues in response to customer reported incidents.
  • Diagnosed and ensured that replaced IT hardware is sound.
  • Analyzed and evaluated IT hardware and made recommendations for improvement.
  • None of the above.
19 Indicate your experience obtaining cooperation and support to resolve information gaps and acquiring information from internal and external stakeholders from the following: Answer to this question is required
  • I have obtained cooperation from stakeholders on identifying and defining requirements.
  • I have obtained support from stakeholders on new customer support initiatives.
  • I have resolved information gaps with stakeholders to solve problems.
  • I have acquired information from stakeholders to improve support services.
  • None of the above.
20 I usually resolve problems by: Answer to this question is required
  • Referring all problems to my supervisor for resolution.
  • Referring to a set of instructions or policies for most problems except for unusual problems that were referred to my supervisor for resolution.
  • By myself, while keeping my supervisor appraised of unusual problems.
  • None of the above