Skip Navigation

Vacancy Questions Preview

Vacancy Questions Preview

Grade: All Grades
* 1.REQUIRED--A copy of your most recent completed annual performance appraisal, dated within the last year, that includes the final rating. If you have not received a performance appraisal within the last year, you must provide an explanation. Have you received an appraisal or rating on your job performance in the last year?
  1. Yes
    If yes, you must submit a complete copy of your most recently received performance appraisal (dated within the last year) per the instructions under "How to Apply" of this announcement.
  2. No

        BRANCHED: * 1.If no, please explain why. Your statement will not be accepted if it does not give a reason. "I have not received a performance appraisal within the last year" is acceptable as a reason.

       Maximum length of 250 characters.


Applicants must possess fifty-two (52) weeks of specialized experience at the GS-04 level, or equivalent that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of this position. Specialized experience for this position includes performing in a technical support role for an organization heavily involved in regulatory compliance and oversight; or performing as a customer services representative in a highly procedural environment; OR Education: four (4) academic years above high school leading to a Bachelor's Degree.

* 2.Choose the one answer that best describes your education and/or experience as it pertains to the requirements for this position.
  1. I have one year (52 weeks) or more of specialized experience at the GS-04 level, or equivalent as described above.
  2. I have successfully completed 4 full years of education above the high school level (in any field) in an accredited business, secretarial or technical school, junior college, college, or university.
  3. I have a combination of education and experience as described that together qualify me for this position.
  4. I do not meet any of the requirements as described above.


* 3.In which position(s) in your resume can your 1 year of experience be found?
Maximum length of 250 characters.


* 4.Do you possess a typing skill of at least 40 words per minute?
  1. Yes
  2. No


* 5.From the list below, select the statement that best describes your responsibility in performing technical work.
  1. I have reviewed documents for completeness and to ensure that all signatures, dates, and attachments are present. When documents were not complete I referred the case to another for resolution.
  2. I have reviewed documents and records for completeness and accuracy. When documents were not complete or accurate, I followed through to obtain missing or corrective information.
  3. None of the above.


* 6.Select the statement(s) that describe your experience identifying and analyzing issues, making logical decisions and providing solutions in a work environment.
  1. I have identified and analyzed problems to distinguish between relevant and irrelevant information in order to make rational decisions.
  2. I have composed material for reports, briefings or meetings under guidance of a senior employee.
  3. I have interpreted and applied statutes and regulations to resolve problems or issues.
  4. With guidance, I have developed solutions to problems or issues.
  5. I have prepared and presented analytical information for use by a senior employee.
  6. I have explained or justified decisions, conclusions, findings, and recommendations to a senior employee.
  7. I have been recognized through performance appraisals and/or awards for my work in identifying and analyzing problems, making logical decisions, and providing solutions.
  8. I do not have any experience as described in the choices above.


* 7.From the list below, select the one that best describes your experience reviewing reports, recognizing errors, and reconciling problems.
  1. I was responsible for reviewing documents that required attention to detail.
  2. I was responsible for accomplishing work that required that I review reports or documents and compare that information with another report or document. I was required to recognize errors but not independently resolve problems that arose.
  3. I was responsible for accomplishing work that required that I review reports or documents and compare that information with another report or document. I was required to independently recognize errors or problems and know what action to take to resolve the problem.
  4. I do not have any experience as described in the choices above.


* 8.Of the following tasks, select the one that best describes your experience in using guidelines in completing assignments.
  1. I have independently applied rules and regulations to a program that required making decisions on what needed to be done depending upon the particular situation encountered and the issues involved.
  2. I have applied rules and regulations to a program with established procedures that had a few easily recognizable choices which required judgment in selecting the most applicable procedure. Situations not covered were referred to a supervisor.
  3. I processed work in accordance with detailed written instructions requiring little choice in deciding what needed to be done.
  4. I do not have any experience as described in the choices above.


* 9.Where in your resume did you gain the experience indicated in the 4 questions above?
Maximum length of 250 characters.


* 10.From the list below, select all software applications which you have used to produce a work product. Select all that apply.
  1. Word Processing (e.g., Microsoft Word, Word Perfect)
  2. Spreadsheets (e.g., Microsoft Excel, Lotus 123)
  3. Databases (e.g., Microsoft Access)
  4. Microsoft PowerPoint
  5. Email Applications (e.g., Lotus Notes, Gmail)
  6. None of the above.


* 11.From the list below, select all tasks you have performed independently to produce products using computer systems and software. Select all that apply.
  1. Preparing correspondence using word processing software.
  2. Preparing formal briefings or presentation slides using presentation software.
  3. Preparing final reports containing tables, charts, and graphics.
  4. Utilizing spreadsheets in daily work assignments to track data.
  5. Viewing or entering information in an automated database.
  6. Querying information from an automated database.
  7. Developing reports from information contained in an automated database.
  8. None of the above.


* 12.Where in your resume did you gain the experience indicated in the 2 questions above?
Maximum length of 250 characters.


* 13.Select the statement(s) that describe(s) your on-the-job experience in providing customer service. This does not include experience in positions such as a cashier in a fast food restaurant or retail store. Examples of experience that would be included are working at a customer service/complaint desk or call center; a commissioned salesperson; an office where you were responsible for resolving customer inquiries/complaints, etc.
  1. I have provided clear and detailed instructions to customers.
  2. I have resolved customer issues or complaints.
  3. I have communicated with dissatisfied customers in a way that resulted in customer satisfaction.
  4. I have calmed angry customers.
  5. I have worked with managers to prevent customer issues or complaints from recurring.
  6. I have been recognized through performance appraisals and/or awards for my work in helping customers with their needs resulting in satisfying customer expectations.
  7. None of the above.


* 14.Where in your resume did you gain the experience indicated in the question above?
Maximum length of 250 characters.


* 15.From the list below, select the one that best describes your experience working with varied work assignments.
  1. Performed routine clerical work which required accuracy.
  2. Performed work in more than one subject matter at a time and was required to reprioritize accordingly.
  3. Independently determined priority of work assignments in numerous subject matters with fluctuating workload requirements.
  4. I do not have any experience as described in the choices above.


* 16.From the list below, select the one that best describes your experience with dealing with frequent interruptions.
  1. I have successfully performed work in an environment where my work was frequently interrupted by visitors and/or telephone calls. (Average 10+ interruptions each hour)
  2. I have successfully performed work in an environment where my work was occasionally interrupted by visitors and/or telephone calls. (Average 4 to 9 interruptions each hour)
  3. I have successfully performed work in an environment with little interruption. (Average 3 or less interruptions each hour)
  4. I do not have any experience as described in the choices above.


* 17.From the list below, select the one that best describes your experience in working with schedules and deadlines.
  1. I followed a schedule of work activities determined by my supervisor.
  2. I independently scheduled my work to meet required deadlines.
  3. I scheduled my work activities and that of co-workers or supporting staff to meet required deadlines.
  4. I established deadlines and scheduled my work and that of co-workers or supporting staff.
  5. I do not have any experience as described in the choices above.


* 18.Where in your resume did you gain the experience indicated in the 3 questions above?
Maximum length of 250 characters.


* 19.Of the following tasks associated with communicating interpersonally in a highly professional manner, select all that you have done on a regular and recurring basis. If you have only done this work occasionally, do not give yourself credit.
  1. I have greeted visitors, or relayed messages, or answered and redirected telephone calls.
  2. I have experience interacting with managers, peers, and others in communicating information logically to obtain and exchange information, answer questions, and explain well-established policies, procedures, regulatory requirements, and/or standards.
  3. I have discussed and explained technical material in emotionally charged situations or in situations requiring persuasion.
  4. I have routinely interacted with high-level representatives from Federal agencies, State government, or private sector organizations.
  5. None of the above.


* 20.Where in your resume did you gain the experience indicated in the question above?
Maximum length of 250 characters.


* 21.Are you currently serving, or have you served in the last five years, in a Political Appointment in the Federal Government?
  1. Yes

        BRANCHED: * 1.Please list the title, agency, and dates of this appointment. Please note you will be required to meet OPM Approval of your appointment if selected.

       Maximum length of 250 characters.
  2. No






This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).