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Vacancy Questions Preview

Vacancy Questions Preview

Grade: All Grades
For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: -Experience in Digital,VoIP PBX and communication technologies; -Experience with Avaya telecommunications; -Programming experience on major telephony systems; AND -Vendor experience and knowledge of Telco Central Office operations.

* 1.Do you have at least one year of experience at the GS-11 or equivalent as described above?
  1. Yes

        BRANCHED: * 1.Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience/education so it may be found to ensure you receive proper credit.

       Maximum length of 250 characters.
  2. No


* 2.Select the item(s) below that best describe your experience as a IT Specialist:
  1. I have experience in complex enterprise voice and call center design, administration and management.
  2. I have experience in capacity planning, growth analysis and coordinating system utilization.
  3. I have experience in developing best practices, operational procedures and design documentation.
  4. I have level 3 troubleshooting experience and root cause analysis for complex problems.
  5. I have experience in the coordination and rollout of telecommunication systems, system upgrades and new site implementations.
  6. I have experience with using Site Administration or System Manager to administer dial plans, trunking, ARS / AAR tables, and route patterns.
  7. None of the above


* 3.Select the choice(s) that relate to your experience in maintaining and testing cabling systems and associated hardware and equipment that includes Copper UTP and both Single Mode and Multimode Fiber Optic Cables (connectors include LC, SC, ST):
  1. I have experience using a Visible Fault identifier.
  2. I have experience using Fluke Networks Cable Analyzer.
  3. I have experience using Cable Tracker Toner.
  4. I have experience with 110 Type Block Connections.
  5. I have experience with terminating copper cabling with RJ-45 and RJ-11 connections.
  6. I have no experience with cabling


* 4.Choose the following choice(s) that relates to your experience designing, configuring, maintaining and troubleshooting.
  1. I have experience with TCP/IP as it relates to telephony or telephony systems.
  2. I have experience with classic switched telephony and exchange systems.
  3. I have experience with Unified Communications to include desktop/server integration with voice, video, and collaboration tools.
  4. I have experience using tools for troubleshooting IP Telephony issues.
  5. None of the above


* 5.Select the following choice(s) that represent your experience with telephony monitoring systems used for traffic and call center analysis.
  1. I have experience with Prognosis.
  2. I have experience with BCMS (Basic Call Management System).
  3. I have experience with CMS ( Call Management System).
  4. I have experience using another telephony monitoring system not listed.
  5. None of the above


* 6.I have experience installing, configuring, securing and maintaining network based server operating systems, including the following: (Select all that apply)
  1. Windows 2000 and 2003 Server
  2. Windows 2008 Server
  3. AIX
  4. Linux
  5. Solaris
  6. HPUX
  7. None of the above


* 7.I have experience in scripting languages such as Shell Scripting, Perl, or VBScript?
  1. Yes
  2. No


* 8.Select the choice(s) that relate to your experience in providing technical and programming support for telephony systems.
  1. Avaya Communication Manager (PBX)
  2. Experience on non Avaya PBX telephony systems
  3. Avaya Aura Messaging/Audix (Voice Mail)
  4. Non-Avaya Voice Mail systems
  5. Avaya Voice Portal IVR (Interactive Voice Response)
  6. Non-Avaya IVR (Interactive Voice Response) System
  7. Avaya Call Management System
  8. Avaya Call Management System Supervisor
  9. Non-Avaya Call Center Metric Software
  10. Avaya Aura Conferencing/Meeting Exchange/CRS
  11. Non Avaya conferencing and reservation system
  12. Avaya WFO Recording System
  13. Non- Avaya Call Recording System
  14. None of the Above


* 9.Choose the following choice(s) that represents your experience with written and oral communication:
  1. I have experience writing technical correspondence, reports, summaries, or briefing papers, which are used to determine policy, issue regulations, or establish procedures or guidelines.
  2. I have experience briefing personnel at top management levels on technical issues and negotiating at the same level on matters of policy and operational concern.
  3. I have experience writing technical correspondence and reports, which are used by others outside the work area.
  4. I have experience briefing management representatives on technical issues.
  5. None of the above


* 10.Select the choice(s) that describes your ability to assess customer needs and provide customer service.
  1. I am able to develop and maintain relationships with a diverse clientele and provide expert technical information and guidance.
  2. I am able to assess customer needs or concerns to provide expert technical information and customized solutions to complex or sensitive IT problems.
  3. I am able to communicate with customers who have diverse technical needs and offer advice for IT problems.
  4. I am able to develop and maintain relationships with customers, provide expert technical information about IT products and services, determine customer satisfaction, and formulate ideas for improvements.
  5. None of the above


* 11.Please select the answer that best describes you.
  1. I am able to communicate moderately technical ideas with individuals or groups and collaborate with senior personnel.
  2. I am able to clearly communicate and defend highly complex and controversial ideas and advise other IT experts within the agency or outside the agency.
  3. I am able to present recommendations and justifications to implement systems that meet current and future business requirements and enhance the existing architecture.
  4. I am able to communicate complex technical ideas and information with individuals or groups that encompass all levels of personnel and present recommendations regarding policy, programs, and innovations.
  5. None of the above


Individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

* 12.Do you possess all four competencies listed above in your IT related experience?
  1. Yes
  2. No


* 13.REQUIRED--A copy of your most recent completed annual performance appraisal, dated within the last year, that includes the final rating. If you have not received a performance appraisal within the last year, you must provide an explanation. Have you received an appraisal or rating on your job performance in the last year?
  1. Yes
    If yes, you must submit a complete copy of your most recently received performance appraisal (dated within the last year) per the instructions under "How to Apply" of this announcement.
  2. No

        BRANCHED: * 1.If no, please explain why. Your statement will not be accepted if it does not give a reason. "I have not received a performance appraisal within the last year" is acceptable as a reason.

       Maximum length of 250 characters.






This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).