Skip Navigation

Vacancy Questions Preview

Vacancy Questions Preview

Grade: All Grades
* 1.REQUIRED--A copy of your most recent completed annual performance appraisal, dated within the last year, that includes the final rating. If you have not received a performance appraisal within the last year, you must provide an explanation. Have you received an appraisal or rating on your job performance in the last year?
  1. Yes
    If yes, you must submit a complete copy of your most recently received performance appraisal (dated within the last year) per the instructions under "How to Apply" of this announcement.
  2. No

        BRANCHED: * 1.If no, please explain why. Your statement will not be accepted if it does not give a reason. "I have not received a performance appraisal within the last year" is acceptable as a reason.

       Maximum length of 250 characters.


You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal Service. Specialized experience for this position includes experience involving Information Technologies including mainframe, Wide Area Network (WAN), Local Area Network (LAN), and Internet/Intranet technologies, monitoring or patching systems and providing technical support via phone for desktop/server/network operating systems and their associated applications. OR You may substitute education for specialized experience as follows: Three (3) full academic years of progressively higher graduate level education or Ph. D. or equivalent doctoral degree or LL. M. related to the position being filled. A copy of transcript or list of college courses designating semester or quarter hours earned is required. OR You may qualify by a combination of experience and education. The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

* 2.Select the choice that best describes your specialized experience.
  1. I have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level as described above.
  2. I have three (3) full academic years of progressively higher graduate level education or Ph. D. or equivalent doctoral degree or LL. M. related to the position being filled.
  3. I have a combination of education and experience as described that together qualify me for this position.
  4. I will not meet the one year of specialized experience as described above. OR the education requirements. OR the combination of education and experience within 30 calendar days after the closing date.


In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the service or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

* 3.Do you possess all four competencies listed above in your-IT-related experience?
  1. Yes
  2. No


* 4.This position requires a one year training period where you will be trained on all three shifts; days, afternoons, and midnights. However; when the training period is completed the assigned shift will be midnights (12AM - 8:30AM), Tuesday-Saturday. Future staffing changes may provide an opportunity for you to change your assigned shift. Is the above requirement acceptable?
  1. Yes
  2. No


* 5.Which of the following responses best describe your experiences with the operations of a network operations center and/or data center?
  1. Provide assistance in resolving hardware related problems in the data center.
  2. Utilizes standard problem management tools to record discrepancies in the environment.
  3. Assists facility planning specialists in the operations and troubleshooting of data center environmental controls.
  4. Interfaces with technicians and/or vendors as appropriate to expedite resolution matters of significance.
  5. None of the above.


* 6.Which of the following mainframe functions or procedures do you have experience with on a regular and recurring basis? (Check all that apply)
  1. Experience utilizing TSO, ISPF.
  2. Starting, restarting, and/or draining local and remote printers as required.
  3. Perform an Initial Program Load (IPL).
  4. Monitors and maintains the production job schedule and ensures the schedule is adhered to in order to maintain performance.
  5. Experience using Control M & D.
  6. None of the above.


* 7.Which of the following describes your experience providing IT Customer Service?
  1. I currently or have previously provided IT Customer Service daily.
  2. I currently or have provided IT Customer Service only when requested to do so.
  3. I currently or have previously provided Customer Service but not IT related.
  4. I have no Customer Service experience.


* 8.From the descriptions below, choose the response that most accurately describes your experience with working with and/or supporting mainframe software in an OS/390 or z/OS environment.
  1. I do not have the described experience.
  2. Student/classroom experience only.
  3. 1 to 3 years.
  4. 4 to 10 years.
  5. More than 10 years.


* 9.Which of the following enterprise monitoring, scanning, and patching systems have you had experiencing installing, configuring, and/or maintaining. (Select all that apply).
  1. NetIQ or Mainview.
  2. Antivirus Software.
  3. Monitoring applications.
  4. Patch and vulnerability management software.
  5. None of the above.


* 10.Which of the following reflects your experience working on teams charged with carrying out assignments or projects?
  1. I have been a member of a team that has completed work assignments or projects.
  2. I have led a team that has completed work assignments or projects.
  3. I have been both a member of and a leader of a team that has completed work assignments and projects.
  4. I have not served on a team.


* 11.Consider the amount of judgment and thought required as determined by the complexity of required duties. Consider the availability of policies and procedures to guide you in your decision making process. Select the statement that best describes your experiences.
  1. Work consists of very routine tasks with little or no choices as to the procedures used in achieving results. Requires the use of little judgment in following routine instructions or procedures.
  2. Work consists of fairly routine tasks with few choices as to what procedures should be followed. Requires the use of some judgment in making minor decisions.
  3. Work consists of somewhat difficult tasks with several choices as to what operations and processes will be followed. Requires the use of moderate judgment in applying policies and adapting standards to fit facts and conditions.
  4. Work consists of difficult and complex tasks and requires the interpretation of technical and detailed guidelines. Requires the use of considerable judgment where answers and solutions can only be found after careful thought and analysis.


* 12.What type of reading/writing and understanding have you been required to do on a regular basis?
  1. Understand verbal work orders and instructions.
  2. Read and write short notes, brief forms, and instructions.
  3. Read material such as detailed forms, standard memos or letters.
  4. Read and understand material such as detailed operating procedures manuals, network diagrams, etc.
  5. Read, write and understand complex material such as specialized technical reports material such as very specialized technical manuals.
  6. None of the above.


* 13.Of the following tasks, which describes your experience with work procedures/guidelines to complete assignments? (Check all that apply)
  1. I have independently developed new work procedures/guidelines for new work tasks.
  2. I have provided input into existing procedures/guidelines to improve job functionality.
  3. I have applied procedures/guidelines to established programs by selecting the most applicable when more than one choice was available.
  4. I have followed established procedures/guidelines to accomplish job duties.
  5. I do not have any experience as described in the choices above.


* 14.Which of the following best reflects your experience working with Microsoft Office products?
  1. I do not have the described experience.
  2. Student/classroom experience only.
  3. I have used Office programs to create documents utilized by team members for instruction and process improvement.
  4. I have used Office programs to create documents utilized only for my own use.
  5. I have used Office programs to create documents utilized by team members, upper management and customers for documentation, process improvement, and idea presentation.






This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).