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Vacancy Questions Preview

Vacancy Questions Preview

Grade: All Grades
1.GS-8 - Choose one answer that best describes your experience.
  1. I possess at least one year of specialized experience equivalent to at least the GS-7 grade level in the Federal service performing work related to the duties of the position described in the vacancy announcement.
  2. I do not meet the requirement as described above.


* 2.GS-7 - Choose one answer that best describes your experience.
  1. I possess at least one year of specialized experience equivalent to at least the GS-6 grade level in the Federal service performing work related to the duties of the position described in the vacancy announcement.
  2. I do not meet the requirement as described above.


* 3.Select the clerical or administrative activities that you have performed.
  1. File documents
  2. Update records and manuals
  3. Maintain and establish file systems
  4. Purge old files and records
  5. None of the above


* 4.Which automated systems have you used on a regular and recurring basis?
  1. Web-based Time and Attendance
  2. Travel Manager
  3. Automated calendar system
  4. Electronic mail system
  5. Files management
  6. Automated travel system
  7. None of the above


* 5.Which tasks have you performed to organize and control documents or correspondence?
  1. I have used a pre-established, standardized document and records filing system.
  2. I have developed a system protocol for filing documents.
  3. I have logged and established routing and suspense dates for incoming correspondence.
  4. I have organized a body of correspondence and/or documents in proper sequence to facilitate review by other parties.
  5. None of the above


* 6.Which activities have you performed in a professional setting on a regular and recurring basis?
  1. Review and edit non-technical materials, identifying inadequacies in format, grammar or construction in accordance with accepted standards.
  2. Compose routine or non-technical correspondence.
  3. Prepare in final form response to request for information concerning the programs and operations of the office.
  4. Ensure final correspondence is signed and forwarded, copies are correctly filed and correspondence logs are updated.
  5. Track and ensure timely action on date sensitive correspondence or other information requiring public response.
  6. Determine appropriate routing of correspondence and/or mail, including what needs the supervisor's personal attention.
  7. None of the above.


* 7.Which response best describes your highest level of experience addressing customer issues?
  1. I have provided basic information to a customer, sought to identify the nature of an issue, and referred problems to a supervisor or senior employee.
  2. I have assessed situations and attempted to resolve issues by eliciting information, making recommendations for a resolution when referred to management.
  3. I have independently determined appropriate actions after reviewing a variety of factors (e.g., nature and scope) and resolved the customer's problem.
  4. None of the above.


* 8.Which response best describes your highest level of experience responding to customer inquiries?
  1. I do not have experience responding to customer inquiries.
  2. I took information and reported the question or problem to others for response.
  3. The answers I provided were scripted.
  4. The answers I provided were not scripted but specific policy guidance was available.
  5. I researched information and independently provided an answer.


* 9.I have used written sources (e.g., technical reference guides, program statements, organizational/agency policies, operating procedures, federal regulations) to provide information to or resolve problems for customers.
  1. True
  2. False


* 10.Choose the statement that describe your experience planning and organizing work.
  1. I have coordinated and prioritized my supervisor's appointment calendar.
  2. I have planned and coordinated travel, appointments, meetings, conferences, and/or workshops for my supervisor and staff members.
  3. I have maintained and organized subject matter files as well as other various technical publications.
  4. I have organized the flow of clerical work processes in the office.
  5. None of the above


* 11.Which response best describes your highest level of experience in setting priorities in order to meet established deadlines?
  1. I work sequentially on one project assignment at a time.
  2. I work on multiple projects and make decisions based on prioritization provided by others.
  3. I set priorities for multiple projects and seek help from management when needed.
  4. I set priorities among multiple projects independently without needing assistance from others.


* 12.Do you have experience tracking and following-up on a task to ensure that appropriate actions have been taken after you complete the task?
  1. Yes
  2. No


* 13.For which written materials have you provided administrative support (e.g., typing, editing, formatting) on a regular and recurring basis?
  1. Summary reports on organizational data that included analysis and recommendations
  2. Policy statements and guidance
  3. Communication plans
  4. Procedural instructions for implementing new initiatives or systems
  5. Correspondence that consolidates input from a number of different sources (including contradictory viewpoints)
  6. Presentation or briefing materials
  7. Briefings and testimony for Congressional hearings
  8. Budget justification and impact reports
  9. Organizational assessments
  10. Issue/position papers
  11. None of the above


* 14.Choose the statement(s) that describes your experience with preparing written documents.
  1. I have written briefings to program personnel or subject-matter groups on human resources issues.
  2. I have written responses to routine inquiries on human resources issues.
  3. I have written material to be distributed on the internet or by other electronic methods to describe human resource issue policies and/or procedures.
  4. I have researched and written responses to non-routine correspondence.
  5. None of the above.


* 15.Select the areas that reflect your experience with written correspondence.
  1. Reviews correspondence drafted by others for accuracy and clarity.
  2. Reviews correspondence drafted by others for grammar, spelling and correct formatting.
  3. Revises correspondence templates.
  4. Drafts original correspondence.
  5. None of the above.


* 16.Which activities have you performed in a professional setting related to oral communication?
  1. Answered the telephone to take messages for others
  2. Conveyed information to multiple individuals on a recurring basis (e.g., as a liaison)
  3. Orally provided information in response to routine inquiries or requests for information
  4. Explained technical information
  5. None of the above.


* 17.Do you have professional experience working as a liaison to facilitate the exchange of information between managers and staff?
  1. Yes
  2. No


* 18.Select the individuals from whom you have received incoming telephone calls.
  1. Financial institutions
  2. U. S. dignitaries
  3. High-ranking officials
  4. White House officials
  5. Congressional members
  6. The Press
  7. General public
  8. None of the above






This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).