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Vacancy Questions Preview

Vacancy Questions Preview

Grade: 07
* 1.GS-7 - Choose one answer that best describes your education and experience.
  1. I possess at least one year of specialized experience equivalent to the GS-5 grade level in the Federal service performing work related to the duties of the position described in the vacancy announcement
  2. I have successfully completed at least one full year of graduate level education (18 semester hours, 27 quarter hours or equivalent) in a degree program related to the work of this position as described in the vacancy announcement.
  3. I possess a combination of specialized experience and graduate education that together meet the requirements for this position.
  4. Superior Academic Achievement - I meet one of the requirements listed in the superior academic achievement description below.
  5. I do not meet any of the requirements as described.


Superior Academic Achievement Description:
I have successfully completed all of the requirements for a bachelor's degree from an accredited institution and I meet one of the following:
  1. In the upper 1/3 of my graduating class; OR
  2. A GPA of 3.0 or higher out of 4.0, as recorded on official transcript, or based on courses completed during final 2 years of curriculum; OR
  3. A GPA of 3.5 or higher out of 4.0, based on average of required courses completed in major or required courses in major completed during the final 2 years of curriculum; OR
  4. Member of a national scholastic honor society that meets the requirements of the Association of College Honor Societies.


* 2.Select all statements that best describe your experiences in the area of ensuring customer satisfaction:
  1. I have conducted meetings with managers and staff to assess customer satisfaction and ensure customer needs are met.
  2. I have established office priorities to meet customer needs.
  3. I have evaluated and modified services and products to improve and ensure quality customer service.
  4. I have directly investigated, researched and resolved customer issues.
  5. I have established metrics and analysis systems to ensure timely and accurate actions.
  6. I have provided customer service that was favorably recognized by a colleague, supervisor or the customers.
  7. I have distinguished levels of performance among staff and publicly recognized individual achievement.
  8. None of the above.


* 3.I have provided counseling to employees, supervisors and/or dependents on regulations, procedures and eligibility determinations for:
  1. Health Insurance
  2. Life Insurance
  3. Retirement benefits
  4. Death benefits
  5. Early outs/Buy outs
  6. Flexible spending accounts
  7. None of the above.


* 4.Please indicate the types of interpersonal communication duties you have performed as a regular part of a job.
  1. Briefed management/customers on policy changes.
  2. Defended recommendations on controversial issues.
  3. Facilitated coordination of efforts between organizational entities.
  4. Acted as technical representative.
  5. Served on panels, committees, or task forces on technical, programmatic, and/or professional issues.
  6. Regularly consulted by others on technical, programmatic, and/or professional issues.
  7. None of the above.


* 5.I have a working knowledge of Federal human resources regulations and policies.
  1. True
  2. False


* 6.From the choices below, please identify those statements that describe your ability to develop or build effective teams or working groups.
  1. Led teams/working groups and motivated others towards goal accomplishment.
  2. Participated as a team member with some involvement in motivating others towards goal accomplishment.
  3. Consistently develop and sustain cooperative working relationships with others.
  4. Demonstrated the ability to deal effectively with pressure, while maintaining the team/work group's focus, intensity and persistence under adversity.
  5. None of the above.


* 7.Have you researched the US Code, the Code of Federal Regulations, and other applicable resources to advise on and resolve complex HR issues?
  1. Yes
  2. No


* 8.Choose the statement that best describes your experience investigating and/or testing system enhancements.
  1. I have no education, training, or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 9.Describe your highest level of experience generating reports and analyzing data.
  1. I have generated "canned" reports where the report parameters are pre-defined and the process of running the report is well established and fully automated.
  2. I have created basic ad-hoc reports requiring few data elements drawn from a single database or application.
  3. I have created ad-hoc reports requiring merging data from multiple sources or databases. Also, I have reviewed reports for data quality and completeness.
  4. I have prepared complex ad-hoc reports by merging data stored in multiple tables or systems. I have analyzed reports to identify historical trends, identify quality control issues, develop projections, and offer recommendations based on the data analysis.
  5. None of the above


* 10.Choose the statement that best describes your experience consulting and advising on personnel/payroll systems.
  1. I have no education, training, or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 11.I have performed the following employee benefits functions successfully and routinely as a part of my job:
  1. Determine the amount of retirement contributions, refunds of contributions, payment, and repayments needed for service credit and whether the requirements for payments of a survivor annuity or lump sum are satisfied.
  2. Gather information and explain technical data on various routine employee benefits functions, such as health benefits open season, life insurance, FSA, leave, etc.
  3. Explain options to employees regarding military benefits, veteran`s preference, and prior Government service.
  4. Explain to employees the process and employee options when submitting either a FERS or CSRS retirement application.
  5. Research, interpret, and apply basic laws, regulations, and policies on the Thrift Savings Plan programs.
  6. Explain to employees and beneficiary�s retirement laws, regulations, and processes including such things as voluntary retirement, survivor benefits, deposits and redeposit.
  7. Prepare initial retirement annuity estimates.
  8. Explain to employees the relationships of the Federal retirement program to other retirement programs, e.g. social security, military provisions, etc.
  9. Explain to employees and beneficiaries� life and health insurance laws, regulations, and processes including such as conditions to be met for reinstatement of insurance, conversions of life insurance, five-year rule, etc.
  10. Gather and explain benefits eligibility to employees transferring to International Organizations.
  11. None of the above.


* 12.Choose the activities that describe your interpersonal communication skills experience that you have performed as a regular part of a human resources (HR) job.
  1. I have facilitated controversial/complex HR situations.
  2. I have made clear and convincing presentations to individuals and groups on HR program or issues.
  3. I have facilitated the resolution of controversial/complex HR problems.
  4. I have developed and enhanced alliances with internal and external groups and individuals.
  5. I have represented and spoke on behalf of my organizational unit and its work to individuals and groups within and outside the office.
  6. I have communicated with managers and other Human Resources professionals to provide guidance and assistance in resolving difficult human resources issues.
  7. I have ensured that reports, memoranda, and other documents reflect the position and work of the organization in a clear, convincing, and organized manner.
  8. I have communicated with senior executives, managers, and individuals from the Federal, public, and private sectors to influence, recommend, and/or gain acceptance of complex and sensitive HR policies and issues.
  9. None of the above.


* 13.Choose the statement(s) that best describe your communication / briefing skills that you use as a regular part of your job to support agency goals.
  1. I regularly communicate organizational strategies, goals, objectives, and priorities in oral presentations to various levels of management.
  2. I explain or justify decisions, conclusions, findings or recommendations to managers and/or employees.
  3. I represent my agency in meetings with outside organizations or individuals.
  4. I brief managers on agency policy, goals and objectives.
  5. I have not performed any of the above tasks.


* 14.Select all of the following statements that describe your experience working cooperatively with other team members and contributing to group solutions.
  1. I have demonstrated success in a dynamic team environment that required extensive interpersonal skills, consensus building, negotiation, problem resolutions, and conflict resolution.
  2. I have planned assessment activities, arranged for qualified resources, managed assessment teams, and prepared assessment and reports based on input from team members.
  3. I have incorporated and integrated knowledge, skills, and abilities of others to the maximum effect in accomplishing organizational goals and objectives.
  4. I have worked collaboratively in a team setting with external customers and internal team members to accomplish duties and responsibilities.
  5. None of the above.


* 15.Please identify the automated Human Resource (HR) systems in which you are proficient (proficient means you understand and utilize a major part of the system's functionality / capabilities):
  1. Avue
  2. PeopleSoft
  3. QuickHire
  4. Quick Classification
  5. Resumix
  6. Office of Personnel Management�s HR Manager
  7. Office of Personnel Management�s USAJOBS
  8. Office of Personnel Management�s USA Staffing
  9. Other commercial-off-the shelf automated HR systems
  10. Electronic OPF software (e.g., Integic)
  11. None of the above


* 16.From the list below, please indicate each human resources area in which you have professional experience.
  1. Recruitment and Staffing
  2. Position Classification and Position Management
  3. Pay and Compensation
  4. Benefits
  5. Employee Relations
  6. Labor Relations
  7. Retirement
  8. Performance Management
  9. Executive Resources
  10. Evaluation of Human Resources programs
  11. None of the above.


* 17.I have used automated personnel/payroll systems for the following activities:
  1. Time and attendance
  2. Report generation
  3. Debt collection
  4. Error correction
  5. Leave administration
  6. Processing personnel actions
  7. Data integrity efforts
  8. Data analysis
  9. None of the above


Grade: 09
* 1.GS-9 - Choose one answer that best describes your education and experience.
  1. I have successfully completed a master's or equivalent graduate degree or at least two full years of progressively higher level graduate education leading to such a degree in a field related to the work of this position as described in the vacancy announcement.
  2. I possess at least one year of specialized experience equivalent to the GS-7 grade level in the Federal service performing work related to the duties of the position described in the vacancy announcement.
  3. I possess a combination of specialized experience and graduate education beyond the first year of graduate study that together meet the requirements for this position.
  4. I do not meet any of the requirements as described.


* 2.Choose the statement that best describes your experience providing technical support to field representatives, employees, supervisors, management officials, other personnel specialist, and the public on staffing or position classification.
  1. I have no education, training, or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 3.Select all statements that best describe your experiences in the area of ensuring customer satisfaction:
  1. I have conducted meetings with managers and staff to assess customer satisfaction and ensure customer needs are met.
  2. I have established office priorities to meet customer needs.
  3. I have evaluated and modified services and products to improve and ensure quality customer service.
  4. I have directly investigated, researched and resolved customer issues.
  5. I have established metrics and analysis systems to ensure timely and accurate actions.
  6. I have provided customer service that was favorably recognized by a colleague, supervisor or the customers.
  7. I have distinguished levels of performance among staff and publicly recognized individual achievement.
  8. None of the above.


* 4.Select the statement(s) that best describe(s) your experience identifying and analyzing HR problems, making logical decisions, and providing solutions.
  1. Identified and analyzed HR problems; distinguished between relevant and irrelevant information to make rational decisions.
  2. Used qualitative data and analytical tools in problem solving
  3. Developed HR policies, regulations, procedures, and plans for meeting the organization's goals and objectives.
  4. Independently interpreted and applied statutes and regulations to resolve HR problems and issues.
  5. Prepared and presented analytical information to senior management officials within the organization. Analyses are used to explain or justify decision, conclusions, findings and recommendations.
  6. Developed comprehensive material for reports, briefings or meetings of senior management officials on HR issues.
  7. None of the above.


* 5.I have a working knowledge of Federal human resources regulations and policies.
  1. True
  2. False


* 6.Have you researched the US Code, the Code of Federal Regulations, and other applicable resources to advise on and resolve complex HR issues?
  1. Yes
  2. No


* 7.From the choices below, please identify those statements that describe your ability to develop or build effective teams or working groups.
  1. Led teams/working groups and motivated others towards goal accomplishment.
  2. Participated as a team member with some involvement in motivating others towards goal accomplishment.
  3. Consistently develop and sustain cooperative working relationships with others.
  4. Demonstrated the ability to deal effectively with pressure, while maintaining the team/work group's focus, intensity and persistence under adversity.
  5. None of the above.


* 8.Describe your highest level of experience generating reports and analyzing data.
  1. I have generated "canned" reports where the report parameters are pre-defined and the process of running the report is well established and fully automated.
  2. I have created basic ad-hoc reports requiring few data elements drawn from a single database or application.
  3. I have created ad-hoc reports requiring merging data from multiple sources or databases. Also, I have reviewed reports for data quality and completeness.
  4. I have prepared complex ad-hoc reports by merging data stored in multiple tables or systems. I have analyzed reports to identify historical trends, identify quality control issues, develop projections, and offer recommendations based on the data analysis.
  5. None of the above


* 9.Select the statement that best describes your highest level of experience in pay setting/pay administration.
  1. I have set pay for positions in routine situations, including for new hires and promotions.
  2. I have set pay for positions, including using special salary tables, highest previous rate and maximum payable rate, and retained grade and pay.
  3. I have interpreted and analyzed pay regulations to resolve complex pay issues and problems, and to set pay for positions, including retained grade and pay, and setting allowances and other bonuses/incentives.
  4. None of the above


* 10.Select activities from the following list that you have regularly performed and which demonstrate your skill in developing and enhancing working partnerships and help resolve HR issues.
  1. Provide frequent briefings to higher-level authority on issues and recommend solutions to problems.
  2. Facilitate group sessions (for example, group feedback sessions, focus groups, resume workshops).
  3. Prepare and present technical briefings and/or training activities in HR topics to a variety of audiences
  4. Work closely with managers to resolve problems, analyze alternatives, negotiate differences, or develop improvements
  5. Explain or justify decisions, conclusions, findings, or recommendations.
  6. Provide information to supervisor, managers, employees and members of the general public involving clarification of procedures, decisions, problems, or further action needed.
  7. Conduct meetings to plan, coordinate, consult on work efforts, or resolve HR issues. This would include making presentations to influence individuals or groups who are resistant to agency positions or who have conflicting agendas
  8. I have not performed any of the above tasks.


* 11.I have experience determining employee's eligibility of benefits for the following types of appointment:
  1. Permanent
  2. Temporary
  3. SES
  4. Schedule C
  5. Consultants
  6. Experts
  7. Term
  8. None of the above.


* 12.Choose the statement that best describes your experience conducting internal fact-finding and investigating allegations related to workplace and human resource issues.
  1. I have no education, training, or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 13.Choose the activities that describe your interpersonal communication skills experience that you have performed as a regular part of a human resources (HR) job.
  1. I have facilitated controversial/complex HR situations.
  2. I have made clear and convincing presentations to individuals and groups on HR program or issues.
  3. I have facilitated the resolution of controversial/complex HR problems.
  4. I have developed and enhanced alliances with internal and external groups and individuals.
  5. I have represented and spoke on behalf of my organizational unit and its work to individuals and groups within and outside the office.
  6. I have communicated with managers and other Human Resources professionals to provide guidance and assistance in resolving difficult human resources issues.
  7. I have ensured that reports, memoranda, and other documents reflect the position and work of the organization in a clear, convincing, and organized manner.
  8. I have communicated with senior executives, managers, and individuals from the Federal, public, and private sectors to influence, recommend, and/or gain acceptance of complex and sensitive HR policies and issues.
  9. None of the above.


* 14.Choose the statement(s) that best describe your communication / briefing skills that you use as a regular part of your job to support agency goals.
  1. I regularly communicate organizational strategies, goals, objectives, and priorities in oral presentations to various levels of management.
  2. I explain or justify decisions, conclusions, findings or recommendations to managers and/or employees.
  3. I represent my agency in meetings with outside organizations or individuals.
  4. I brief managers on agency policy, goals and objectives.
  5. I have not performed any of the above tasks.


* 15.Which statement best describes your skill in communicating in writing, including the ability to utilize information technology to communicate complex information to broad audiences?
  1. I have no education, training, or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 16.Choose the statement that best describes your experience developing standard operating procedures regarding staffing.
  1. I have no education, training, or experience in performing this task/competency.
  2. I have had education and training in performing this task/competency, but have not yet performed it on the job.
  3. I have performed this task/competency on the job, with close supervision from a supervisor or senior employee.
  4. I have performed this task/competency as a regular part of a job, independently and usually without review by supervisor, manager or senior employee.
  5. I have supervised performance of this task/competency and/or I have trained others so they can perform this task/competency or others normally consult me as an expert for assistance in performing this task/competency.


* 17.Select the types of documents you have written.
  1. Laws, Executive Orders, or Government-wide regulations.
  2. Agency-specific regulations or policies on human resources, equal opportunity and/or diversity.
  3. Agency-specific regulations or policies not related to human resources, equal opportunity and/or diversity.
  4. Analytical reports which deal with human resources, equal opportunity and/or diversity.
  5. Analytical reports which deal with subjects other than human resources, equal opportunity and/or diversity.
  6. Newsletters and/or program brochures.
  7. Correspondence.
  8. Training materials.
  9. None of the above.






This is a Federal job application system. Providing false information, creating fake IDs, or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from Federal employment, or for dismissal after the applicant begins work. Falsifying a Federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment (US Code, Title 18, section 1001).